Contracted with BRP, Inc to Review Terminology used in BUDS Diagnostic Software and bring improvementsReview Diagnostic Trouble Code content and bring improvementsIdentify gaps and reach out to stakeholders for the right contentAlign BUDS content with Shop manuals, Owners Manuals, and Electronic Parts CatalogsUpdate content within specific Engineering Database for BUDS.

Provide exceptional customer service to the dealer network via phone and case system to troubleshoot and resolve complex technical concerns on Can-AM ATV/SSV and Spyder products.Document and report on network irritants and emerging issues per guidelines.Product Expert for Can-Am ATV/SSV and B.U.D.S. (proprietary diagnostic software).Backup for Can-Am ATV/SSV Product Specialist.Tier 3 case reviews.Validate interim technical solutions from engineering.Review dealer-facing technical publications prior to release.Primary Fire Investigator.On-site analysis of escalated technical issues and thermal events.

Exceeding personal productivity and efficiency goals working on store brands: Kawasaki, Yamaha, Suzuki, Can-Am, Eton; in addition to other brands as needed: BMW, Honda, Aprilia, Husqvarna, MV Augusta, and Harley-Davidson, etc.Assisting service manager with daily workload disbursement.Training new hires.Maintaining and repairing shop equipment.Assisting at the service desk and parts counter; writing, billing, and closing repair orders using Comptron, and occasionally assisting on the sales floor.

Maintaining and repairing trail building and maintenance equipment; in the shop and on the trail. Brands included, but not limited to: Caterpillar, Case, Kubota, Husqvarna, Stihl.