IT&S Operations ManagementEnsures appropriate training of physicians, extenders, and physician office staffCommunicates, monitors, and prioritizes physician and physician office service requests and incident resolutionsServes as subject matter expert for applications used by physicians and office staffCommunicates changes and updates for clinical systems associated with physicians and office staffServes as a member of appropriate implementation teams associated with physician oriented applicationsTest physician-related systems to determine the need for new or additional functionality to meet clinical needsAssists in Establishment & maintenance of appropriate system access for physicians and office staffStrategic Business/IT Alignment & PlanningContributes to long term objectives for physician and staff needs for improvementAssists with enhancement and performance of physician-focused applicationsParticipates in project success criteria and assists in defining metrics to be collected, analyzed, and reportedProject Portfolio & Project Implementation ManagementAssists in planning, management, implementation, and support of systems deployed to physicians and physician officesAssists in issue gathering, fact finding, and resolution processes for implementation teamsAssists in implementation of process changes to improve implementation, maintenance, and support of applicationsPrioritizes activities for implementation teams as neededProcess EngineeringActs as advocate for physicians and physician office needsProvides hands-on support for inquiries, determining appropriate technical area or vendor needed to resolve the issueServes as consultant to provide coordination and support to teams implementing information systemsAssists in identifying process improvement opportunities & challengesParticipates in Enterprise, Division, & Facility process improvement initiatives

Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products. Responds to and resolves inquiries and requests for assistance with facility computer systems, and provides a superior customer support experience for division and facility users. Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed. Logs and tracks problems; reviews problem tracking databases. Mentors, trains and supports entry-level technical analysts. Performs facility-based moves, adds, and changes (MACs), as needed. Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures. Provides 24x7 on-call support based on division IT staff rotation. Aids and trains users on division and facility technology. Performs preventative maintenance. Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Effectively works with customers, Service Desk and Technical Services personnel; and has built strong relationships. Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance. Currently training with facility System Administrator in a mentorship program. Adheres to and supports HCA IT&S standards, policies and procedures.

Receive electronic work orders from assigned schools . Complete the work orders according to SLA. Troubleshoot hardware and software issues . Perform repairs once an issue is detected . Research new computer hardware and software issues and come up with the best solution to resolve them . Troubleshoot and repair school district printers . Pin-point problems with the LAN and escalate the issue to the correct department if necessary. Perform incremental and full backups of the district servers , and run print jobs accordingly . Maintain a high level of confidentiality .