Partnered with cross-functional teams to replicate and troubleshoot customer-reported bugs, ensuring swift resolution. Designed and led training sessions for customer support teams, improving their troubleshooting abilities. Helped create internal knowledge base articles and troubleshooting guides for frequent customer concerns. Maintained strong customer satisfaction by promptly addressing and resolving high-priority support cases.

I act as the primary project manager interfacing with the customer success team and the technical resources needed for ensuring a successful client implementation. Support multiple projects by monitoring, measuring, and tracking project milestones and deliverables to ensure client deadlines are met. Complete reports for customer projects and internal updates.Manage and coordinate resources across internal teams to ensure requirements are understood and completed on schedule.Ensure that proper escalation procedures are followed when client timelines are adjusted or in jeopardy.

Onboard new clients.Gather, analyze and process client data.

Greeted service customers and anticipated the needs of service professionals while safely moving vehicles.

Provided exceptional customer service, trained new employees and troubleshooted technical issues.

Assisted head chef in a fast paced environment which included preparing food for the day and serving customers

Assisted chefs while preparing mise en place in a collaborative fast paced kitchen