Nathan Daniels Email and Phone Number

For nearly 25 years the population of skilled trades people in the US has been falling compared to the overall population. With nearly 1/2 of all master level trades people set to retire in the next decade the supply-side crunch will only worsen.Forge is seeking to address this problem by building and powering the next generation of trades worker. We are creating a private trade school where we pay young people to learn a trade. We are surrounding these young workers with next generation software and tools including augmented reality and an app-based career experience. Finally, when we graduate people from our program we employ them on a W2 with health insurance and a living wage. From a consumer perspective Forge is a modern contractor that has horizontally integrated to own all of its own subs and labor. We are capable of completing in-home jobs ranging from hanging a TV to full home renovation.

Director of Operations for one of the seven corporate owned and operated Renewal by Andersen regional locations. Focused on growing this specific location to 100 million dollar of revenues. Responsible for the development and implementation of procurement and fulfillment strategies along with program and process creation within Andersen Corporations sell furnish and install category. Primary focus on leading cross functional projects and supplier facing initiatives that drive cost savings, improve productivity and enhance overall service and quality. Responsible for managing and driving the continuous improvement of post Sales processes and procedures. Deliver excellent results in the areas of safety, quality, delivery, costs and employee development.

Orchestrate critical role in the Home Services (installation) organization at The Home Depot. Covering 2 districts producing 30 million average annual revenue. Driving quality and customer service through managing Service Providers (installers), ensuring Store Connectivity, and driving Issue Resolution as it relates to Home Depot’s installation services.Major Tasks, Responsibilities and Key Accountabilities:Service Provider Management- Develop and maintain professional customer and Service Provider (SP) relationships. Responsible for assisting in the recruitment, retention, and performance management of SPs within the District. Authorized to provide immediate and corrective feedback to Service Providers to improve performance. Execute consistent monthly quality reviews with select Service Providers to drive high customer service. Store Connectivity – Communicate with District Managers, Store Managers, and Specialty Assistant Store Managers to drive Home Services and Specialty awareness, attach rates/sales, promotions, and process. Acting as an interface with store associates, Expeditors, contact centers, and customers. Drive store awareness and engagement surrounding Services and Specialty. Coordinate weekend lead generation events. Partner with Services leadership to execute Program initiatives. Complete competitive shops. Identify program gaps by engaging in Store Walks and developing attack plans for underperforming categories. Communicate / build new programs and/or processes to help improve Services awareness and customer service. Issue Resolution – Provides accurate, swift resolution of escalated customer issues. Coaches store management, store associates, and installers on proper and quick resolution. Performs in-home inspections, as needed.

Regional Manager for Fortune 500 residential remodeling firm. Providing installation services to the geographic area of Massachusetts and Rhode Island; managing annual revenue of 2.5 million dollars. Responsible for the development of an exceptional contractor network to include carpenters, electricians, plumbers, plasters, painters and landscapers. Oversee and conduct the screening and hiring of all department employees and company service providers. Schedule multiple monthly projects guaranteeing; profitability along with commencement and completion dates. Interact with Local Building officials; following projects through all phases of construction assuring local code requirements to be adhered to. Oversee the arrangement of stock and material assessments and deliveries. Perform site assessments consisting of digital photographs, CAD drawings, site. Organize monthly projections and assure contractor compensation remain within company guidelines

Work independently in a traveling field role in support of Owens Corning Measurement Services center. The Technician's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales, product inquiry, taking on-site home measurements, compile accurate material list for remodeling projects ranging from 2k – 100k as we as coordinating installations in conjunction with the operations center. The position is also directly responsible for providing a positive customer experience, accurate measurements and material lists, entering and transmitting measurements by a CAD tablet and various related department goals.

Self-employed General contractor. Sell, furnish & install frame to finish home improvement projects. Accurately estimate costs of materials, staffing, permits, logistics, equipment lease or purchases. Plan and oversee all phases of a construction project from inception to completion. Prepare and deliver services to detailed timetables with established milestones for phases of the project to ensure completion dates are met. Interact with sales people, architects, designers and engineers who developed the mechanical and sometimes contractual aspects of the project. Work with and oversee other professional construction specialists or sub-contractors, such as carpenters, master electricians, plumbers, plasters, landscape architects, machine operators and demolition engineers. Jobs typically involved direct contact with the client and excellent communication to progress and issues and expectations. Comply with the number of laws and regulations that a general contractor must follow. Keep abreast of Local building ordinances, labor laws and safety regulations.