Nathan De Jesus Email & Phone Number

Dublin, California, United States

San Francisco Bay Area

Team Lead for Access Management Team for Platform Support group. The team was central point of contact for the Enterprise Functions Technology group for compliance with Access Management policies. Responsible for coordinating with team members, technology managers, and application support teams for various Access Management related projects, including but not limited to:• Privileged Access Governance• Workstation Rights Management• Oracle Database Access Provisioning• AD Group Ownership• Application Segregation of Duties• COSO Segregation of Duties• Service Account Repository Updates• Service Account Password Reset

San Francisco Bay Area

Technical Lead, project tracking and coordination, and primary point of contact for Access Management related compliance projects• Onboarding to Enterprise Identity Access Management• Application Segregation of Duties• COSO Segregation of Duties; monthly and quarterly review and certification• AD RMS cleanup and transition to Enterprise Identity Access ManagementTechnical Lead for Application Monitoring, Application Compatibility Testing, and Application Vulnerability Remediation.• Application Vulnerability Remediation; coordination, tracking, and primary escalation contact for Qualys Support team, Application Support teams, Middle Tier support, and OS Support teams for CVE remediation for applications and assets within Enterprise Functions Technology.• Application Compatibility Testing; coordination, tracking, and primary escalation contact for Application Support teams within Enterprise Functions Technology for compatibility testing:• OS compatibility: Windows XP to Windows 7 upgrade, and Windows 7 to Windows 10 upgrade• Browser compatibility: IE 6 to IE 8 upgrade, IE 8 to 10 upgrade, IE 10 to Microsoft Edge upgrade• IPv4 to IPv6 upgrade: Coordinated with Application Support Teams and IPv6 project team for Phase 1 – survey and resource planning. • Application Monitoring; primary technical lead for building customized application monitoring packages for Corporate HR applications. Coordinated with Application Support Teams, Middle Tier Support Team, and Production Monitoring Team to determine the appropriate monitoring technologies and configuration for each application’s needs for end-to-end availability and performance monitoring.

San Francisco Bay Area

• Tier 2/3 end user client support for HR applications. Receive and troubleshoot calls or problem tickets from Tier 1 support teams for issues with HR applications. • Worked with application and vendor support teams for troubleshooting documentation, reporting of escalated issues, short term workarounds, and long term remediation plans.• Full-stack System Administrator for multiple applications-SAP Business Objects - HR reporting application for 600+ end users. Environments went through OS’s and software upgrades – Solaris, Red Hat, and Windows servers. Deployments utilized IIS Web Server, Apache Tomcat, OpenSSL, F5 BigIP, and Oracle databases. End users utilized thin (IE browser) and thick (desktop install) clients.-Human Capital Reports – Enterprise-wide reporting portal available for all managers and designated proxies for pre-built HR reports. Custom-built .NET front-end with IIS Web Server and F5 BigIP load balancing, with SAP Business Objects back-end on Solaris servers and Oracle databases.-NimBUS Monitoring – Application monitoring tool for availability and performance. Windows Server, IIS Web Server for load management, scheduling, logging, alerting, and reporting. VMWare virtual machines ran custom-built VBScript end user simulation scripts.-ipMonitor – Availability monitoring and reporting tool. Windows Server and IIS Web Server, utilized to monitor, log, alert, and report on the availability of a very wide range of network devices, servers, and application services, ports, logfiles, etc.-WebTrends - End user traffic analytics reporting tool. Customized javascripts deployed on online HR applications web pages, sending end user traffic activity data to Windows Server and IIS Web Server for logging and analysis reporting. •Technical lead for building out customized application monitoring packages to satisfy stakeholder requireements on availability and peformance monitoring.