· Produce direct mail and in-store marketing collateral utilizing Microsoft Word to effectively target community youth sports leaders to promote store events and sales· Train new employees on customer relations techniques to ensure alignment with organization policy and regulations· Troubleshoot document tracking and inventory processing efficiencies to ensure accuracy of new shipments and that all orders are accounted for· Manage supply and payroll budget utilizing Workforce Management software to accurately track employee scheduling and attendance; ensuring that all budget goals were met

· Built strong relationships with customers utilizing active listening skills to tailor my service approach to meet their specific needs and improve the customer experience; leading two Employee of the Month awards· Spearheaded the design of store promotional materials using Adobe Photoshop and Illustrator to create direct mail invitations to drive in-store traffic and increase awareness of promotional events· Facilitated the inventory management process to ensure the accurate tracking and documentation of company merchandise and purchase orders

I was hired as a sales associate and within one month I was premoted to a manager/key holder. My duties included:- Successfully manage a team of 3-5 people on a daily bases. - Delegated responsibilities to my team such as determining the placement of employees throughout the store, assign daily duties, and make sure all duties were done correctly.- Kept the store organized and up to company standards by changing the store monthly to fit the current trends- Reported directly to the store, district, and regional manager on a daily bases to make sure all policies were being followed and standards were being kept.