Online Project Support Officer (Social Media)
South Morang, Victoria, Australia
• Responsible for managing and developing Council social media pages with specific focus on new community engagement page Whittlesea Unites set up for COVID-19 response.• Writing copy for social posts, paid advertising and COVID-19 response, updates, and advice• Managing content creation, including leading a video production project focused on highlighting local businesses or leaders that are helping the community in the coronavirus climate• Managing all customer interactions in social inboxes and liaising with relevant departments for resolution• Providing guidance and expert consultation to other council departments on the use, opportunities and best practices of social media.