Nathan Dooley Email and Phone Number

Liaising with the hospitality development teams within Micros Systems and Whitbread delivering cutting edge bespoke software for the Premier Inn estate, working as a manual tester carrying out deployment of code and the testing of the deployed code in the test & live environments.

Liaising with the hospitality development teams within Micros Systems and Whitbread delivering cutting edge bespoke software for the Premier Inn estate, working as a manual tester carrying out deployment of code and the testing of the deployed code in the test & live environments. Writing Test documentation for the software under test.Carry out functional tests including frontend functional testing and backend SQL database verification.Carrying out Regression tests following… Show more Liaising with the hospitality development teams within Micros Systems and Whitbread delivering cutting edge bespoke software for the Premier Inn estate, working as a manual tester carrying out deployment of code and the testing of the deployed code in the test & live environments. Writing Test documentation for the software under test.Carry out functional tests including frontend functional testing and backend SQL database verification.Carrying out Regression tests following latest code updates to existing client systems.Installing/Deploying sourcecode (web & database files) to the test environment.Attending Software review meetings when required.Attending internal and client meetings when required.Writing reports on software bugs, errors & inconsistencies appropriately, working closely with the development team.Communicating and knowledge share with other members of the team.Testing using either Waterfall or Agile methodologies.Working to agreed budgets and timescales. Show less

1st Level support for Micros major accounts, software and hardware solutions and infrastructure across the UK (Pizza hut, Burger king, Wagamama, TGI Fridays, Jamie's Italian, Ping-pong, Goals football and also various hotels across the UK).Support of Windows XP Pro, server 2000/ 2003 Operating systems. Support of HP Proliant ML 330G2, ML 330G3 and ML 310 servers, Micros Eclipse 2010 workstations, Micros WS4's and WS4 LX's, Rochelle caller ID adaptors, 3com hubs, Cisco routers, IBM… Show more 1st Level support for Micros major accounts, software and hardware solutions and infrastructure across the UK (Pizza hut, Burger king, Wagamama, TGI Fridays, Jamie's Italian, Ping-pong, Goals football and also various hotels across the UK).Support of Windows XP Pro, server 2000/ 2003 Operating systems. Support of HP Proliant ML 330G2, ML 330G3 and ML 310 servers, Micros Eclipse 2010 workstations, Micros WS4's and WS4 LX's, Rochelle caller ID adaptors, 3com hubs, Cisco routers, IBM Surepos, Epson printers, and Brother printers (MFC 7820, MFC 7420, MFC 7440).Administration of Oracle SQL database (interactive SQL).Call logging via telephone call handling software (Clarify & Tessaract) for clients, maintaining a very professional telephone manner.Diagnostic troubleshooting/ maintenance of web portals such as MyMicros.net.Diagnostic troubleshooting of micros hardware over the phone and resolution/ logging with 3rd party hardware company where necessary.Providing remote support for clients via remote desktop connection, Dameware Mini- remote control, VNC, and PC Anywhere.Support of over 1000 QSR's (quick service restaurants) across the UK.Attending various training sessions. Show less

Working within the IT Support Team answering support calls from external and internal clients, providing software support and basic training to users on front and back office web based solution within a fast growing company. This was an opportunity to work within a very busy fast paced environment and to utilise my excellent customer relationship skills and prioritise all work loads efficiently.Answered support calls from clients and processed support emails.Logged calls on… Show more Working within the IT Support Team answering support calls from external and internal clients, providing software support and basic training to users on front and back office web based solution within a fast growing company. This was an opportunity to work within a very busy fast paced environment and to utilise my excellent customer relationship skills and prioritise all work loads efficiently.Answered support calls from clients and processed support emails.Logged calls on internal system, used own initiative and took ownership of queries. Investigated and resolved queries where possible, if not escalated to the 2nd line support team.Liaised with the other teams on the resolution of queries.Tested new software functionality, developed and assisted the quality assurance process.Created and reviewed help files to assist clients using the system.Liaised with the Account Management Team and other key members of staff on improving business processes. Assisted with remote telephone training for new users, when applicable. Supported the Account Manager with client liaison. Show less

This role required me to answer the switchboard which is the first point of call for all clients reaching Age Concern across various sites, coupled with this provided administrative support within the office. Met and greeted all visitorsDiary management, confirmed all appointments Received and distributed all mail, dealt with couriers.Answered all phone calls.Established and maintained efficient filing and record-keeping systems. Provided support as appropriate to… Show more This role required me to answer the switchboard which is the first point of call for all clients reaching Age Concern across various sites, coupled with this provided administrative support within the office. Met and greeted all visitorsDiary management, confirmed all appointments Received and distributed all mail, dealt with couriers.Answered all phone calls.Established and maintained efficient filing and record-keeping systems. Provided support as appropriate to campaign activities.Data entry and loaded other necessary information onto software programs.Maintained an employee and contacts database. Used content management systems to maintain and update office systems, websites and internal databases.Arranged both in-house and external events. Show less

Successfully provided support to the entire sales, customer service and design teams, with all technical issues and customer queries. This role involved processing all orders and enquiries received online, proof reading all designs before going live to ensure the client's ideas were clear and precise for the designers to interpret, communicating any issues back to the client.Provided telephone assistance for technical issues with the website and designs.Negotiated appropriate time… Show more Successfully provided support to the entire sales, customer service and design teams, with all technical issues and customer queries. This role involved processing all orders and enquiries received online, proof reading all designs before going live to ensure the client's ideas were clear and precise for the designers to interpret, communicating any issues back to the client.Provided telephone assistance for technical issues with the website and designs.Negotiated appropriate time scales for finished designs.Calculated sales and commission made daily by the sales team. Collated all data and converted onto spreadsheets/graphs and reported figures to the Managing Director.Documented weekly reports for profits/loss and expenditures made weekly within the business. Ensured all computers ran efficiently and antivirus/website security was up to date. Installed new software onto computers, fixed and solved any computer malfunctions or system crashes with hardware/software, Handled any website technical issues. Identified any new business via website forum and other internet marketing methods. Provided general customer service and web support. Maintained a ticketing system Cerberus helpdesk. Show less

Accurately entered all figures into my hand held PDA and documented onto Excel spreadsheets