Nathan Doss Email & Phone Number

Costa Mesa, California, United States

Focus on accelerating impact from analytics, coordinating an enterprise-wide roadmap, and ensuring proper data governance and management.Build profitable lifetime customer relationships byembedding data & analyticsResponsible for Business Engineering, supporting applications development that assists warehouse management and logistics optimization and integrating the solutions with internal and third-party systems.Responsible for functional testing of defect resolutions and will work with all stakeholders for implementation including iPaaS configuration/development life cycle follow through.Focus on the collection and documentation of business requirements that drive the design ofbusiness systems solutions. Usage of NetSuite or other ERP administration systems dailyParticipate in business planning, needs analysis, and business risk assessment, leading business process redesign, acclimating business processes to changes in technology, and consulting withthe customer on how to best support the business through the effective use of technology.

St. Louis City County, Missouri, United States

- Built and maintained relationships with product owners to gather and understand business and functional requirements, processes and cross-functional needs. Managed projects from the discovery phase through User Acceptance Testing (UAT) and go-live.- Served as primary liaison between product owners and salesforce team, ensuring business processes and requirements are clear, testable, measurable, allowing the team to propose, estimate, construct, and deliver exceptional solutions. - Owned the product backlog and ensured work is processed in the right order to deliver high ROI. - Led user working sessions, create use cases, create context diagrams, and perform process analysis. - Facilitated review and demo sessions with the Salesforce team and end-user representatives. - Assisted in prioritizing bug fixes and enhancement requests and facilitate prioritization sessions.

St Louis, Missouri, United States

Acted as a liaison between business users and external contractors to interpret functional requirements and validated product matched requirements throughout the project. Delivered support of CRM Dynamics and TenRox applications.• Analyzed data and created specifications for data mapping and reports.• Translated and simplified requirements for application integrations or customizations.• Collaborated with internal IT customers to gather, analyze, and define business and functional requirements.• Developed relationships and collaborated with internal customers to optimize and deploy system enhancements.• Helped design, document, and maintain system processes.• Sought out ways to improve monitoring, uncover issues and deliver increased value to the customer.

St. Louis

Delivered enterprise software solutions to support operations, enable processes, and resolve issues by optimizing and deploying enhanced systems and interfaces aligned with business needs. Collaborated with internal departments, including Finance, Supply Chain, Operations, divisional offices, external third-party providers, SaaS vendors, and auditors.Managed administration of 120 Sales Cloud platform users in the US and Canada and served as backup for 400 additional users.• Partnered with IT stakeholders and executive management to gather, analyze, and define business and functional requirements and uncover the root cause of issues.o Conducted data analysis and created specifications for data mapping and reports.o Built proof of concepts in sandbox environments and facilitated UAT. (Practice Release Management)o Developed workflow, validation rules, assignment rules, approval processes, and process builders and managed data security via roles, profiles, sharing rules, etc. ACHIEVEMENTS Salesforce Classic to Salesforce Lightning UI/UX: Managed transition while migrating Salesforce instances. o Delivered a platform with a more streamlined sales process, better visibility, and a one-stop repository for all sales activities and information reducing risk of lost emails, side chats, and lost documents.o Increased data set accuracy and allowed cleaner data providing further insight for pipeline, forecasting, etc., through report and dashboard functionality. Lightning for Outlook & Salesforce Mobile: Rolled out and integrated to increase the productivity of end users.o Configured and presented a demo to key stakeholders, generated feedback to guide developments, conducted user acceptance testing, and rolled.o Improved productivity with faster syncing and reduced risk with safer integration between Salesforce IU and Outlook/ Salesforce Mobile eliminating toggling between platforms. Removed bottlenecks and enhanced workflow using a Trello Kanban board.

St Louis, Missouri, United States

Managed Salesforce platform administration for 3500 users via Sales Cloud.Partner across the organization with business areas to identify technology needs, innovate and recommend improvements and implement solutions through application customization using process builder, workflows, approval processes, escalation alerts, etc.• Led Agile monthly stand-up meetings and retrospectives.• Combined efforts with the tech team on conversion from Salesforce Classic to Lightning for new UI/UX user experience.• Collaborated with providers of third-party applications including Quip, Docusign. Salesloft, Onit, and boomi to integrate with Salesforce.

St Louis, Missouri, United States

Delivered first point of contact technical support to troubleshoot issues for end users across a global workforce. • Resolved and closed 30-50 ticket issues per week for IT-related problems, including hardware, software, network, peripherals, and VPN.o Communicated with end-users to understand root cause, responded quickly, and delivered solutions.• Conducted online research and diagnostic activities to investigate and resolve problems with hardware and software.

St Louis, Missouri, United States

Traveled and managed shifts in nearly every store in St. Louis and Illinois. Oversaw staff ensuring completion of daily store maintenance and stocking assignments while continuing to deliver high-quality service to customers. • Trained and coached store supervisors how to prioritize and manage time effectively, ensuring both customer service and daily tasks were completed successfully. • Modeled a positive attitude that inspired the crew.