Nathan Dowell Email & Phone Number

North Richland Hills, Texas, United States

Field Technical Trainer responsible for developing the knowledge and skills of the field break-fix workforce. Train and develop the field workforce so that they meet our current and future business objectives, and deliver quality workmanship and services that meet our big box retail customers’ needs. Execute training to develop skills and help individuals reach their potential, ensuring that field workforce completes work to employee satisfaction. Key accounts: Target, Best Buy, and Walmart. Execute field training for new hire field workforce, as well as follow and corrective training for team. Develop training processes and materials, including curriculum and video content for web training, video content for continuing training. Analyze key metrics and red flags and report back to account management to inform them of issues we are seeing, and developing and enacting a plan to tailor and adapt the training processes and content to optimize the effectiveness the field workforce.

As Sr Results Specialist I worked in conjunction with the Results Manager and Business Analytics team to meet client goals through internal operations coordination. Cross-functional coordination with the field team and client director, and assisted with account reporting and analysis. Ana lyzed data (store lists, coverage models, and staff hours). Extracting insights and interpreting the data in actionable goals.Created ongoing and ad hoc reporting as required. Oversaw travel expenses and events budgets. Managed field questions and problem solved solutions. Collaborated and communicated with cross-functional teams to execute analytic projects.Communicated KPI goals and attainment to team and account management. Created ongoing and ad hoc reporting as required, using database and reporting tools.

Austin, Texas Area

Supported 8 Retail Marketing Managers with training/trade show management and meeting in-store marketing objectives. Developed and implemented shopper/retail marketing strategies in big box retail stores to increase Dell brand visibility and market share. Coordinated all facets of trade show/training events with retail partners at the local and national levels, to include planning, signage, logistics, research, resource allocation, staffing, training, and set up/breakdown of presentation booths. Managed event budgets, as well as $2.1M+ annual retail marketing budget for partner services.

Dallas/Fort Worth Area

Managed staff, while concurrently serving as Market Development Manager. Hired, trained, and evaluated 13-15 Assistant Sales Representatives across 6-state territory. Conducted regional and national training events for client accounts. Conducted on-site product training for Dell laptops, desktops, and accessories at big box retailers throughout assigned territory. Coordinated and executed regional and national training programs at partner events. Managed account relationships to increase Dell's position and visibility. Analyzed and reported daily and weekly product trends with a high degree of accuracy. Served as Product Field Representative and SME for Dell product lines throughout Dallas/Ft. Worth territory. Managed big-box retail accounts with up to 125 locations. Conducted on-site visits to deliver product training to sales staff and customers. Collected and reported data and consumer concerns to Dell for resolution.

Pilot program providing computer sales support, repair and warranty services within Walmart stores in Dallas/Ft. Worth area. Diagnosed computer issues relating to hardware, software, and/or virus removal. Served in Lead role; as the one team member who worked in a technical role and performing sales. Consistently ranked in the Top 3 Performing Store [out of 20] in Dallas/Ft. Worth area. Increased traffic through planned and improvised merchandising strategies. Trained new and existing employees on store policies, sales practices, and seasonal promotions.

Managed day-to-day operations of 4 bookstores and 1 café in the Dallas/Fort Worth airport; oversaw 8-10 staff per shift. Trained new and existing employees on cash register operations, store policies, and goals/expectations. Maintained book inventory at appropriate levels through accurate forecasting and product procurement/returns. Increased monthly and annual sales 25% through accurate forecasting methods.

Accountable for customer surveys and tracking survey metrics. Assisted managers with banner design, placement of advertising space, and quarterly/annual marketing drives. Conducted competitive analysis on SEO and partnerships, developed promotion requests, and updated website with special offers. Selected and managed featured products on Handango website; increased sales 20%.

Marketing

Business Administration And Management, General