Nathan Dowell Email & Phone Number

North Richland Hills, Texas, United States

Field Technical Trainer responsible for developing the knowledge and skills of the field break-fix workforce. Train and develop the field workforce so that they meet our current and future business objectives, and deliver quality workmanship and services that meet our big box retail customers’ needs. Execute training to develop skills and help individuals.

As Sr Results Specialist I worked in conjunction with the Results Manager and Business Analytics team to meet client goals through internal operations coordination. Cross-functional coordination with the field team and client director, and assisted with account reporting and analysis. Ana lyzed data (store lists, coverage models, and staff hours)..

Austin, Texas Area

Supported 8 Retail Marketing Managers with training/trade show management and meeting in-store marketing objectives. Developed and implemented shopper/retail marketing strategies in big box retail stores to increase Dell brand visibility and market share. Coordinated all facets of trade show/training events with retail partners at the local and national.

Dallas/Fort Worth Area

Managed staff, while concurrently serving as Market Development Manager. Hired, trained, and evaluated 13-15 Assistant Sales Representatives across 6-state territory. Conducted regional and national training events for client accounts. Conducted on-site product training for Dell laptops, desktops, and accessories at big box retailers throughout assigned.

Pilot program providing computer sales support, repair and warranty services within Walmart stores in Dallas/Ft. Worth area. Diagnosed computer issues relating to hardware, software, and/or virus removal. Served in Lead role; as the one team member who worked in a technical role and performing sales. Consistently ranked in the Top 3 Performing Store [out.

Managed day-to-day operations of 4 bookstores and 1 café in the Dallas/Fort Worth airport; oversaw 8-10 staff per shift. Trained new and existing employees on cash register operations, store policies, and goals/expectations. Maintained book inventory at appropriate levels through accurate forecasting and product procurement/returns. Increased monthly and.

Accountable for customer surveys and tracking survey metrics. Assisted managers with banner design, placement of advertising space, and quarterly/annual marketing drives. Conducted competitive analysis on SEO and partnerships, developed promotion requests, and updated website with special offers. Selected and managed featured products on Handango website.

Marketing

Business Administration And Management, General