Together with Product Manager, sets and implements product line strategic plans, analyzes competition, market conditions, customer needs and requirements, and competitive gaps Works with sourcing staff and vendors to obtain parts, samples, etc. in a timely mannerWorks with Product Manager to develop annual promotion/communication/advertising plans for their assigned product channels and customer segmentsWorks with Operations on quality, on-time delivery, cost, packaging, product improvement, etc.Generates reports and analysis in product trends, margin reports, quality reports, etc.Actively pursues market and product intelligence through regular contact with customers, sales staff, and end-usersWork with Outside Sales, Agency Sales, Inside Sales, and Customer Service to provide training on product features, benefits, target customers, and act as the first point of contact for the product line

Performs various tests on products to evaluate durability and strength. Keeps meticulous records of data and reports. Creates and updates spreadsheets pertaining to testing. Keeps detailed inventory of sample products on-hand. Assists Product Managers with information gathering on new products to be launched. Orders products for testing and evaluation. Assists with creation of installation videos and instructions. Member of the Quality Steering team that evaluates and implements quality standards throughout the production plant. Built and assembled sets for tradeshow booth, to include: building walls, assembling and installing cabinets, building and assembling lighting fixtures

Acts as an account manager for customers. Visits numerous customers throughout the dayMaintains and services commercial dish-washing machines and ensures customer satisfaction, Develops relationships and delivers excellent customer service.Performs mechanical preventative maintenance of equipment and machinery.Creates invoices and collects payment on accounts receivable.Helps customers keep their businesses sanitary and professional.

Installs equipment and auxiliary support systems used in the production of wood products. Makes repairs to machinery that involves components that include: AC/DC motors, PLC’s, 120-480 VAC power supplies, Bearings, and various other mechanical and electrical parts. Operates lathe and CNC Mill. Familiar with CNC programs Mach3 and Turbocad. Performs preventative maintenance on equipment and repairs as necessary. Performs facilities maintenance and repairs including repairs to: building, electrical, HVAC, and plumbing.

Helped customers select mobility vehicles and products that best fit their personal needs to include: Braun and VMI vans, Mobility SVM trucks, and a full array of products by Bruno, Harmar, Invacare, Pride, Permobil, EZ Lock and many more. Resolved an average of five customer complaints per month regarding sales and service. Determined merchandise price schedules and discount rates. Managed a sales staff of four members. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Wrote sales slips and sales contracts. Trained in negotiations and time management. Greeted store customers promptly and responded to questions with knowledgeable service. Maintained productive relationships with existing customers through exceptional follow-up after sales. Delivered products to customers in timely manner. Established new customer accounts. Offered exceptional customer service to differentiate and promote the company brand. Kept current on market and product trends to effectively answer customer questions.

Installed and repaired over-head patient lifts, stair-lifts, vertical platform lifts, vehicle lifts, adaptive seating, hand controls and many other mobility devices. Serviced and repaired manual wheelchairs, power wheelchairs, scooters, and lift chairs. Trained, directed and instructed new shop employees. Consistently adhere to all applicable regulations, policies and procedures for health, safety and environmental compliance. Set up and verify the functionality of safety equipment. Determined merchandise price schedules and discount rates. Wrote sales slips and sales contracts. Maintained friendly and professional customer interactions.

Supervised, led and performed various technical duties concerned with the testing, troubleshooting, installation and maintenance of radar, computer and other types of electronics equipment. Training Supervisor responsible for departmental electronic and safety training which included first-aid, various specialized safety programs, basic electronics training, and job advancement preparation. Work center leader responsible for the supervising and performing of maintenance, troubleshooting and repair of all systems. Planned, assigned, implemented changes and ensured preventative maintenance was scheduled and accomplished properly and within periodicity. Maintained an inventory of test equipment and ensured all test equipment operated correctly and was accurately calibrated as needed.