Nathan Ellis Email and Phone Number

Delivering the "Art of the Possible" within Harrods Fine Watches and making sure our clients receive the World Class service that Harrods is renowned for.Leading the team by example and being a continued presence on the shop floor.Engaging the teams to understand and exceed performance as a collective as well as individually. Inspiring them to reach beyond expectations so that they exceed performance targets and develop professionally. Providing engaging coaching and training to the teams to enhance performance and increase creativity. Encourage the use of internal training programmes and ensure successful completion.Responsible for Commercial, Service and People performance through effective coaching and open, two-way feedback.Build and maintain stakeholder and brand relationships.Responsible for assessing and interpreting data, reports and insight management information to identify trends and shape opportunities to drive performance. To also take corrective action where needed.Build high performing teams by constantly reviewing performance and identifying, nurturing and growing internal talent whilst proactively working with HR to source the best external talent.Continually monitoring standards, which include operational, safety, people, service, VM and security. Encouraging the team to take pride and ownership in all areas.

Selling of Luxury Rolex Timepieces in Selfridges, Oxford Street. •Working towards monthly targets and ensuring business growth. •Keeping visual displays well merchandised and counter surfaces looking professional. •Building and maintaining a strong client database and keeping in regular contact to ensure repeat business. •Adhering to the companies grooming guidelines and always being presentable. •Very strong internal and external relationship building with clients and colleagues. Also actively making phone calls and emails on a daily basis. •Participating in Weekly and Quarterly stock takes ensuring all stock is accounted for and matches inventory.

Working within a Luxury Couture Fragrance House, specializing in the sale of La Collection Privee, Christian Dior. My role was to know the key ingredients that create the unique fragrances, knowing where they're sourced and how each perfume links to couture fashion within the House of Dior. I was also extremely fortunate to train in Parfums Christian Dior Head Office, Paris, and meet the Perfumer, Francois Demachy. I was lucky enough to also visit his laboratory where the fragrances are created, to see how much time and effort goes into the creation of one perfume. These experiences translated into stories which I relayed to the customers daily, which indicates the level of care Dior puts into its products, and also how far ahead it is as a Luxury Couture Fragrance House.ROLE•To achieve daily, weekly and monthly targets which enable business growth year upon year.•Responsible for reporting my sales figures monthly so Head Office can review my individual performance.•To implement the Dior standard of selling and be fluent in the art of link selling. This not only increases sales but also my Average Transaction Unit and Average Transaction Value.•CRM Ambassador. Managing and training the team on client databasing, reviewing their performance weekly and liaising with management regarding incentives and techniques which could be implemented.•Building a successful and strong client database, who can be called and invited into the store for events surrounding new launches and drive business when footfall is limited.•Ensuring the counter is well maintained. This is done through regularly cleaning the counter and also changing tester bottles. Visuals had to be up to date and displayed in accordance to directions from Head Office.•Cash handling. Confident with processing transactions and cashing up the till, ensuring any discrepancies are declared and rectified where possible.

•Worked with various high end luxury brands in Top Flagship Department Stores and Boutiques in Central London.•The role required me to be extremely reliable and prove adaptable to the sales driven environment I was placed in.•Experience of working within a range of retail sectors including, Luxury Couture Fragrances, Leather Goods, Accessories and Ready To Wear Fashion.•Meeting and exceeding daily sales targets and relaying them back to Head Office for administrative purposes.•Stock room cover - Responsible for sourcing deliveries, comparing received units to the figures shown on delivery note, rectifying any stock discrepancies and stowing in the correct allocated areas.•Expected to deliver an extremely high standard of customer service, whilst representing each individual luxury brand also being aware and abiding to different store policies and procedures.