Applications Specialist
Current• Migrated on-premises legacy software to web applications while documenting and maintaining configurations.• Completed projects for various legal practice groups to optimize or automate portions of their workflows.• Guided the Deskside Service team through firm-wide outages and software changes.• Wrote clear guides on known issues, fixes, and documented application-specific knowledge used by the IT department on a regular basis.• Contributed technical and user-facing skills during firm-wide migrations and technology changes.• Became a subject matter expert on the firm’s document management system, Netdocuments, from a user- and front-end configuration perspective. • Worked directly with external software vendors to escalate and solve issues across 10+ applications.