Nathan Fellows Email and Phone Number

Managing the day to day running of the ERP systems and assisting with the resolution of any issues that arise.Investigating, testing, and implementing enhancements for the ERP systems.• Planned, Scheduled and tested SAP software releases and enhancements.• Worked on SAP S/4 Hana Cloud Public across the following lines of business: Finance, Sourcing & Procurement, Projects, Sales, Master Data• Owned and maintained the internal roadmap in conjunction with our key Service Providers.• Identified, implemented, and evaluated system and process improvements ensuring delivery of business value.• Incorporated best practice SAP operations principles including automation.• Worked with service providers to identify, test and deliver the most appropriate resolution for complex issues.• Actively being an escalation point to provide support and guidance to our customers• Produced product reporting to identify incident trends and to feed into proactive enhancements.• Delivered customer training through user guides, FAQs, Vlogs, Yammer and live bite size training events

Managing the day to day running of the ERP systems and assisting with the resolution of any issues that arise.Investigating, testing, and implementing enhancements for the ERP systems.• Planned, Scheduled and tested SAP software releases and enhancements.• Worked on SAP S/4 Hana Cloud Public across the following lines of business: Finance, Sourcing & Procurement, Projects, Sales, Master Data• Owned and maintained the internal roadmap in conjunction with our key Service Providers.• Identified, implemented, and evaluated system and process improvements ensuring delivery of business value.• Incorporated best practice SAP operations principles including automation.• Worked with service providers to identify, test and deliver the most appropriate resolution for complex issues.• Actively being an escalation point to provide support and guidance to our customers• Produced product reporting to identify incident trends and to feed into proactive enhancements.• Delivered customer training through user guides, FAQs, Vlogs, Yammer and live bite size training events.

Managing the day to day running of the Gemini Application and assisting with the resolution of any issues that arise.• Managing reporting and ticket processes, ensuring the team can provide the best service when queries or requests are raised.• Identify and implement improvements with current processes or within the Gemini Application that will benefit the business and its customers.• Maintain a working relationship with third party suppliers and other teams within Xoserve to provide the best Customer Service.

Responding to customer queries and providing resolutions within agreed timescales. Provide support and act as point of contact for industry events.• Provide responses to external and internal customers within agreed timescales.• Providing administrative support for Industry events and forums.• Gather, analyse, and interpret shipper e-mail trends.• Provide training to new members of the team.• Evaluate current procedures within the team to ensure efficiency and action methods that may be beneficial.• Key role implementing new shipper performance pack.• Managing my workload – prioritising activities to achieve personal and team objectives