Hotel RIU Playacar 5* • 500 rooms • all-inclusive • 5 restaurants • 4 bars • entertainment- Ensure the proper application of standards that guarantee the consistency of the RIU product internationally- Maintain intact the quality of the facilities; our best customer satisfaction tool- Control of costs, goods received and compliance with allocated budgets- Proactive management of dissatisfaction and possible complaints- Caution the physical and health safety of employees and customers- Present periodic reports to senior management on hotel performance and develop improvement actions

Hotel RIU Playacar 5*

Hotel RIU Playacar 5* • 500 rooms • all-inclusive • 5 restaurants • 4 bars • entertainment

Hotel RIU Lupita 5* - 300 rooms - all inclusive - 4 restaurants - 2 bars - beach club - entertainment- 3 months and 3 weeks of cross-training- Hands-on training: cook, receptionist, waiter, technician housekeeper, bartender, entertainer, laundry staff, pastry cook and gardener- Apprenticeship in administrative professions: cost controller, recruiter, events coordinator, buyer and auditor- 2 months and 1 week of training as assistant manager

Benchmark of the entertainment park market in Spain. Strategic recommendations on B2B sales.

The best-located hostel in Mexico City. It offers 23 hotel rooms, 120 beds in dorms, a typical local restaurant and a trendy rooftop bar.Responsible for check in and check out processes Assistance to guests in English, Spanish and FrenchAct as a sales liaison with tour operators and transport companies

By pure pleasure, a quick come back to the entertainment for the 2020 season. Every evening, on the stage of a different venue and in front of hundreds of people.

4* boutique hotel offering 32 carefully decorated hotel rooms, two magnificent wedding venues, 4 conference rooms, a pub popular for locals and a Beach Club bar-restaurant with breathtaking views over Sydney Bay. - "Provide a unique experience through genuine hospitality and excellent service" - Conduct check-ins and check-outs by creating a pleasant, distinguished and transparent interaction - Respond to calls and emails in a professional and commercially oriented - Responding to customer requests in a responsive manner and striving to exceed their expectations - Precise drafting of transaction reports - Ensuring communication with customers and employees of the events, marketing, catering and management departments Working for such a renowned in the region and multi-awarded hotel was an honour. This first experience for a traditional and high-standard hotel allowed me to elevate my sense of customer service and autonomy.

Hostel in the heart of Sydney offering 90 beds in dormitories of 4 to 6 people and 30 beds in private rooms.In exchange for free accommodation, I worked as a receptionist and then progressed to the position of full-time, paid receptionist, who was the main contact for the owner of the establishment.- Ensuring a perfect first and last image of the hostel- Commercial prospecting on social networks. Generated 300 nights at $20 for a total of about 3400€ (note that after my departure, some travellers attracted by this commercial action are still staying at the hostel)- Offering the best possible assistance to travellers despite the limited resources and the "low-end" aspect of this form of hospitality- Recruitment, training and supervision of receptionists- Management of work schedules- Listening to and managing complaints- Managing food and cleaning orders- Follow-up and control of financial reports by receptionists- Recruiting maintenance staff and organising their tasksThis experience allowed me to acquire important responsibilities within a new type of hotel that I quickly got to know and appreciate.

Charming holiday park located along Australia's Great Ocean Road. 18 cottages and 90 campsites.- Welcoming guests, mostly Australians- Presentation of the services offered- Coordinating the work of the maintenance teams- Took reservations by telephone - Keeping the booking schedule up to date - Maintenance of green spacesThis was a unique and very rewarding experience from a professional and personal point of view. In this little corner of paradise, I have significantly improved my understanding of English, my skills and my knowledge of the hotel business.

The 4* Zagarella is one of the historical pillars of the Capfun group, the French leader in campsites. It offers 327 mobile homes, an aquatic complex, a restaurant, a cinema, a bar, a grocery shop and offers entertainment for the whole family in July and August when the occupation rate is close to 100%. My objectives were to gain a 360° view of the organisation of an open-air hotel and to assist the manager in carrying out and supervising tasks before and during the opening period.- Eco-responsible initiatives: Replacement of thousands of flyer by a book of activities, stopping the distribution of paper programmes and creation of a notice board adopted by 4 other campsites in the group and replacement of disposable cups with reusable ones- Introduction of a lively fast check-in that is much appreciated by guests- A new strategy for the sale of goodies by setting up a stand close to the events to attract potential buyers. The growth in sales led to a stockout of key products- Management: pre-selection interview of potential entertainers, organisation and distribution of cleaning tasks on "busy" weekends- Reception: taking bookings and assisting customers in the Vendée strategic centre, which includes the managers of 7 campsites, check-in and check-out, ensuring that the stay runs smoothly and that holidaymakers are correctly invoiced- Cleaning: quality control of cleaning, cleaning of mobile homes and common areas- Community management- Setting up and participating in activities- Sending daily reports to the head office on the progress of the installation of three new water slides This training for the job of hotel manager enabled me to assimilate all the jobs in the hotel industry and to acquire a variety of skills alongside the management, reception, cleaning and maintenance departments.

A 23-hectare domain along the Célé, an oasis of calm, greenery and conviviality. A few minutes from the centre of Figeac, the Domaine du Surgié is situated at the crossroads of many prestigious tourist sites such as Rocamadour, Padirac and Saint-Cirq Lapopie. Actor in social tourism, the holiday village offers camping pitches, ecolodges, cocos sweets, premium cottages and gîtes. In terms of services, there is all-day entertainment, a restaurant, a snack bar, a grocery shop, a bar and an aquatic complex.My tasks :Management: management of the central cash desk, salary processing, recruitment of extras, Reception: multi-purpose reception, customer invoicing, monitoring of technical and cleaning services Entertainment and catering: evening entertainment and waiter at events

Jeune marque nantaise de chaussures et d'accessoires pour hommes, Hacter pratique le surcyclage. La majorité des cuirs et tissus utilisés sont issus des chutes de production.- Optimisation de la stratégie marketing et communication- Organisation des événements (communication, logistique, présence, vente ponctuelle…) B to C (Les Échappées Belles, Là Chez Vous...) B to B (Maison & Objets Paris)- Animation active et créative + modération des réseaux sociaux- Création de contenu sur le blog (http://journal.hacter-concept.com)- Mise à jour de contenus sur le site web marchand

Responsible for the Kids' Club and night entertainment- Supervision and dynamisation of all children's activities- Elaboration and organisation of animation programmes within the children's club- Promoting the club and its children during a show or the making of a film- Participating in the general entertainment and in the animation of evenings (café-theatres, karaoke, dances and other themed evenings)

Sports and Tours est une agence d'événementiel sportif basée à Barcelone qui organise des séjours/tournois en Espagne pour des groupes de jeunes anglophones (anglais, australiens et américains).- Création de devis- Relation avec les fournisseurs (hébergements, centres sportifs, coordinateurs d'événements...)- Création de visuels pour le site internet et les réseaux sociaux- Community Management (Instagram, Twitter et Facebook)