Nathan Fleming Email & Phone Number

Melbourne, Victoria, Australia

At Prospect, we believe in more than just filling positions; we're dedicated to forging authentic partnerships with our clients. Our mission is to go beyond the transactional and establish enduring relationships built on trust, transparency, and mutual success. Through our extensive network and commitment to excellence, we strive to connect organisations with the talent to build high-performance teams. Working closely to understand the unique needs and aspirations of both clients and candidates, we match talent with the right opportunity. A relentless approach to achieving a great candidate and client experience, ensuring that we don't take ourselves too seriously along the way.

Melbourne, Victoria, Australia

I focus my time nurturing relationships with our open market clients, partnering with them to build a competitive advantage on strategic, hard to fill roles through the end to end Talent Acquisition cycle. As hyper-niche specialists within Residential Construction we bring deep industry expertise and a relentless approach to delivering results. We take a different approach to the way that we do business, following a less transactional path and taking the time to get to know and partner with our clients, to deliver best practice, process and capability.

Melbourne, Victoria, Australia

During this period my portfolio consisted of heading up two of our largest on-shore clients. Victorian Government - Department of Health:•Being able to drive and oversee significant growth of the operation, taking it from 40 FTE to 970+ FTE at our peak, across four locations and work from home simultaneously•Day to day management and accountability of GP % and budget•Development and management of over 60 leaders, to assist with our day-to-day operation•Consulting with the Department of Health to drive improvement and efficiencies across their different LOB’s•Development and implementation of a number of daily reports, weekly reports, monthly reports and quarterly reports to present to the Department of Health both weekly, and part of our quarterly business reviews.•Implementation of systems and all training material for staff on the service•Key figure in development of commercial arrangements•Key figure in developing and executing our recruitment strategy•Delivering weekly, monthly and quarterly presentations to executive level stakeholders from the government agency and internallyBUPA:•Being able to drive and oversee significant growth of the operation on a very short timeframe. Originally earmarked for 23 FTE, we’ve since grown with a near on 400% increase to headcount•Day to day management and accountability of GP % and budget•Development and management of leaders, to ensure day to day operational goals are achieved•Consulting with all major stakeholders at BUPA to drive improvement and efficiencies across the operation•Development and implementation of daily reports, weekly reports, monthly reports and quarterly reports to present to stakeholders at BUPA•Key figure in development of commercial arrangements•Key figure in developing and executing our recruitment strategy•Delivering weekly, monthly and quarterly presentations to executive level stakeholders from BUPA and internally

Moorabbin, Victoria, Australia

Leading the Consumer Sales team with a view to changing our operating rhythm and achieve the most aggressive of membership targets in the club's 150 year history. •Successfully increasing our membership base by 20% on the previous club record•Liaising with Marketing to develop sales campaigns•Training and development of staff•Development and implementation of daily, weekly and monthly reports to present to stakeholders•Providing insight into Consumer Sales activity for the wider club as part of presenting in our monthly all staff meetings

Melbourne, Victoria, Australia

Throughout this period, AcquireBPO had bought The Smart Group to enhance their AU presence as a global leader in BPO services. As Operations Manager, I continued to oversee my existing portfolio of Simply Energy, whilst adding additional feathers to my cap with the launch of new business in other areas. This was a multi-faceted role to expand upon my existing skillset. •Launching a Customer Service campaign for Simply Energy•Launching a Foxtel Campaign•Launching an Outbound Sales campaign for Square•Re-launching the Churn and Cross-Sell campaigns for Simply Energy•End to end recruitment for all of the above listed campaigns•Implementation of new systems and development of all training material•Development and implementation of all reporting for each respective client to be delivered daily, weekly, monthly and quarterly

Melbourne, Australia

My role as the Campaign Manager was to oversee our outbound channel and ensure that it was ran to the expectations of our client, Simply Energy.Simply Energy Outbound was the largest campaign within The Smart Group in terms of FTE and revenue for the business.•Report to the General Manager•Meet with the client weekly to discuss results, action items and the road ahead•Conduct a monthly quality calibration with our compliance department and the Simply Energy client•Produce reporting on a daily, weekly, monthly and quarterly basis•Development and management of 12 Team Leaders Conduct a weekly leader meeting outside of working hours •Articulate and implement all scripting rolled out to staff in line with expectations or changes•Recently having overseen a large change in our CRM and Telephony system – migrating from an outdated version of Genesis to CISCO Finesse. Accomplishments:•Successfully overseeing a large growth period for our channel, taking our headcount from 30 FTE to 120 FTE •Being awarded the management award four quarters in a row for running the most successful arm of our business •Successful relaunches of a number of different campaigns (NSW, Winback)•Development of 12 outbound Team Leaders•Breaking sales records time and time again

Melbourne, Victoria, Australia

During this period I was working on our largest client, both in terms of FTE and revenue: Simply Energy.My role as Team Manager was to develop a number of Team Leaders and staff within my area, Outbound Sales. •Development and ongoing training of 4 Team Leaders•Running daily meetings with all four teams•Reporting and development of daily reports / statistics•End to end recruitment function•End to end training of all staff•Launching and running of incentive programs