Nathan Garland Email and Phone Number

In this role my main objective was to support senior account managers, field based account managers and apprenticeship tutors.As part of the Key accounts team I supported 18 Hospitality brands such as Wetherspoon, KFC, Cote and Village Hotels to name a few. The majority of my administrative duties consisted of supporting with the launch of FUSE eLearning, Pulse Live Reporting & Employee Portal apps across the Accounts. I supported with recruitment/induction days and providing learner… Show more In this role my main objective was to support senior account managers, field based account managers and apprenticeship tutors.As part of the Key accounts team I supported 18 Hospitality brands such as Wetherspoon, KFC, Cote and Village Hotels to name a few. The majority of my administrative duties consisted of supporting with the launch of FUSE eLearning, Pulse Live Reporting & Employee Portal apps across the Accounts. I supported with recruitment/induction days and providing learner journey updates and reports for clients on an ad-hoc basis. I also worked with internal & external marketing teams to design collateral for client’s intranet systems (digital) and venues (printed) to maximize client and learner engagement. In this role I also created and delivered training packs for new starters as well as delivering Skype on boarding session with remote staff. I was also happy to have people shadow me and provide them with an insight into the Client Account Executive role and educate them on the role. Show less

Engaging with Key Accounts and SME clients to maximize sales opportunities. In this role I acted as a primary contact point to support training requirements and staff development from entry level course to senior management courses and ILM. Adopted a consultative approach to maximize new opportunities. Managed the sales pipeline.

Managed a Cancellation inbox, answering customer queries and action requested cancellations. I built trusted relationships with customers which enabled me to provide renewal quotes which were generated through various Insurance Underwriters. I also had to make outbound calls to potential customers to let them know there policy was up for renewal. I also sent renewal and cancellation letters via the customer database. I also supported with coaching and training new staff

Managed a Client / Underwriter and Customer inbox which would consist of customers asking questions regarding their insurance policy. The Underwriters usually emailed requesting we make contact with customers regarding change of circumstances, potential fraud and then feedback to the Underwriter