• Executed a $100k pilot to develop a global implementation strategy across ~20,000 locations to provide access to free feminine hygiene products to an estimated 5M women.• Presented findings from $200K sustainability pilot and received $1M in additional funding to further validate cost assumptions and best practices on a national scale and provide a recommendation for a $250M C-suite decision.• Identified and validated solution that is 97% accurate, $900K under budget, and 4 months ahead of schedule to obtain vital landscape data for +7,000 service contracts.• Led multi-national team to create an out-tasking implementation strategy reducing the number of workorders by 37% resulting in 991 hours saved per technician per year.• Reduced support distance between employees and customers by 8% through a restructure strategy for 200+ customer support staff.• Presented to the C-Suite succinctly communicating progress reports on initiatives and KPIs to keep them aware of emerging and existing needs.

• Identified $4.5M in improvement opportunities for a 250-employee maintenance operation by building an optimization tool that integrates data on workforce assignments, costs, and historical performance to rank opportunities based on impact.• Enhanced Senior Vice President reports guiding $600M annual spend through improved survey methodology and using statistical analysis (inferential and descriptive) for quarterly worldwide customer surveys.• Validated $5.2M annual energy savings potential using R-script and APIs to connect with electrical consumption sensors.• Led discussions for a 20-member employee experience focus group and analyzed data to uncover 6 key components of the employee experience and 21 improvement opportunities for a 500-employee department.• Coordinated with Research, Legal, and Purchasing departments as a SME to validate functionality, adaptability, and accuracy of a new natural language processing (NLP) technology for 12,000 employee organization to utilize.• Identified 14 focus areas to improve aging infrastructure via R text analysis of ~5,000 comments from customers across the US.• Researched and assessed 40 innovations for potential impact on operations and department objectives.

The Church of Jesus Christ of Latter-day Saints has a worldwide outreach program, with 400 operating centers in 160 countries. When Covid-19 hit, our traditional in-person outreach program had to go digital. My role was to identify best practices and implement technology tools across operating centers to improve performance of KPIs through this new communication channel. • Managed 4 analysts to improve performance of ~$8M in global annual advertising spend across 900+ client accounts.• Directed 50 employees’ onboarding and training of 400 worldwide clients in 4 languages on new in-house CRM tool.• Pioneered the use of unstructured data analysis to improve KPI impact visibility from ad performance for 400 advertising teams.• Developed the onboarding, training, and enhancement of new CRM technology across 400 volunteer cohorts worldwide.

•Improved performance metrics to rank in the 88th percentile of performance within first two months.•Lead trainings to groups of 60-400 personnel daily to unify vision and improve communication and interpersonal skills. •Evaluated 100+ potential hires in the first phase of interviewing process.

• Increased cycle-time reduction weekly to develop 250+ volunteers’ learning and understanding of their role. • Selected as a lead instructor to respond to Covid-19 to transition into full online class instruction in under one week. • Communicated with Supervisors to increase productivity to receive three merit-based raises through self-improvement.• Helped others create goals and plans to help them adjust to mental, and emotional challenges of work environment. • Participated in and assisted in giving weekly training meetings to evaluate performance and efficiency in using the tools and resources given to other employees. • Worked with Training Supervisor to find and create better methods to observe other teacher’s classroom effectiveness and provide additional teacher training.

• 15% improvement in training center’s service-level agreement by streamlining product fulfillment.• 10% increase in lead generation by establishing and refining key employee performance metrics• Adapted procedures and methods on a weekly basis according to results seen in each pilot program sprint. • Provided ideas and insights in weekly discussions on how to improve our efforts for each online pilot program.

• Identified solution to increase customer sales by up to 43%. • Self-taught how to create and analyze a consumer preference survey to understand target market buyer persona.• Learned to work through ambiguous problems within a team.

• Organized, updated and maintained client files and case documents.• Worked regularly with Microsoft suite products, including word processing and spread sheets.• Assisted several attorneys and completed various tasks and objectives by expected deadline.

• Worked with and supervised a crew of 4 to 5 custodians to effectively clean a 25,000 sq. ft. office building on a daily basis. • Hired and trained several new custodians on procedures to clean the commercial office complex. • Created daily task schedules to be used to cover all aspects of cleaning work and created work schedules for the custodial team. • Supervised substitution requests to make sure all shifts were covered and performed each day. • Interacted with office building tenants to gain feedback and plan task schedule.