Nathan Gerrard Email & Phone Number

Provo, UT, US

Provo, Utah, United States

Salt Lake City, Utah, United States

• Executed a $100k pilot to develop a global implementation strategy across ~20,000 locations to provide access to free feminine hygiene products to an estimated 5M women.
• Presented findings from $200K sustainability pilot and received $1M in additional funding to further validate cost assumptions and best practices on a national scale and provide a recommendation for a $250M C-suite.
• Identified and validated solution that is 97% accurate, $900K under budget, and 4 months ahead of schedule to obtain vital landscape data for +7,000 service contracts.
• Led multi-national team to create an out-tasking implementation strategy reducing the number of workorders by 37% resulting in 991 hours saved per technician per year.
• Reduced support distance between employees and customers by 8% through a restructure strategy for 200+ customer support staff.
• Presented to the C-Suite succinctly communicating progress reports on initiatives and KPIs to keep them aware of emerging and existing needs.

Salt Lake County, Utah, United States

• Identified $4.5M in improvement opportunities for a 250-employee maintenance operation by building an optimization tool that integrates data on workforce assignments, costs, and historical performance to rank.
• Enhanced Senior Vice President reports guiding $600M annual spend through improved survey methodology and using statistical analysis (inferential and descriptive) for quarterly worldwide customer surveys.
• Validated $5.2M annual energy savings potential using R-script and APIs to connect with electrical consumption sensors.
• Led discussions for a 20-member employee experience focus group and analyzed data to uncover 6 key components of the employee experience and 21 improvement opportunities for a 500-employee department.
• Coordinated with Research, Legal, and Purchasing departments as a SME to validate functionality, adaptability, and accuracy of a new natural language processing (NLP) technology for 12,000 employee organization to.
• Identified 14 focus areas to improve aging infrastructure via R text analysis of ~5,000 comments from customers across the US.

Provo, Utah, United States

• The Church of Jesus Christ of Latter-day Saints has a worldwide outreach program, with 400 operating centers in 160 countries. When Covid-19 hit, our traditional in-person outreach program had to go digital. My role.
• Managed 4 analysts to improve performance of ~$8M in global annual advertising spend across 900+ client accounts.
• Directed 50 employees’ onboarding and training of 400 worldwide clients in 4 languages on new in-house CRM tool.
• Pioneered the use of unstructured data analysis to improve KPI impact visibility from ad performance for 400 advertising teams.
• Developed the onboarding, training, and enhancement of new CRM technology across 400 volunteer cohorts worldwide.

Provo, Utah, United States

• Improved performance metrics to rank in the 88th percentile of performance within first two months.
• Lead trainings to groups of 60-400 personnel daily to unify vision and improve communication and interpersonal skills.
• Evaluated 100+ potential hires in the first phase of interviewing process.

Provo, Utah Area

• Increased cycle-time reduction weekly to develop 250+ volunteers’ learning and understanding of their role.
• Selected as a lead instructor to respond to Covid-19 to transition into full online class instruction in under one week.
• Communicated with Supervisors to increase productivity to receive three merit-based raises through self-improvement.
• Helped others create goals and plans to help them adjust to mental, and emotional challenges of work environment.
• Participated in and assisted in giving weekly training meetings to evaluate performance and efficiency in using the tools and resources given to other employees.
• Worked with Training Supervisor to find and create better methods to observe other teacher’s classroom effectiveness and provide additional teacher training.

Provo, Utah Area

• 15% improvement in training center’s service-level agreement by streamlining product fulfillment.
• 10% increase in lead generation by establishing and refining key employee performance metrics
• Adapted procedures and methods on a weekly basis according to results seen in each pilot program sprint.
• Provided ideas and insights in weekly discussions on how to improve our efforts for each online pilot program.

Orem, Utah, United States

• Identified solution to increase customer sales by up to 43%.
• Self-taught how to create and analyze a consumer preference survey to understand target market buyer persona.
• Learned to work through ambiguous problems within a team.

• Organized, updated and maintained client files and case documents.
• Worked regularly with Microsoft suite products, including word processing and spread sheets.
• Assisted several attorneys and completed various tasks and objectives by expected deadline.

• Worked with and supervised a crew of 4 to 5 custodians to effectively clean a 25,000 sq. ft. office building on a daily basis.
• Hired and trained several new custodians on procedures to clean the commercial office complex.
• Created daily task schedules to be used to cover all aspects of cleaning work and created work schedules for the custodial team.
• Supervised substitution requests to make sure all shifts were covered and performed each day.
• Interacted with office building tenants to gain feedback and plan task schedule.