Nathan Gillett Email and Phone Number

Working on all types of network engineering projects, from small to large. Working through implementation of networks for all types of business.Working with technologies from basic LAN setups, to complicated WAN designs, wireless surveys and implementations, and Cisco Voice proof of concept setups.

Primarily working as the team leader on the L2 helpdesk, troubleshooting Cisco technologies and also generic networking and security technologies, including route, switch, voice, wireless, and ASAs.Working on all types of network engineering projects, from small to large. Working through implementation of networks for all types of business. Working with technologies from basic LAN setups, to complicated WAN designs and wireless surveys and implementations.

System Administration and Level 2 Helpdesk support for a large Australian Childcare provider.Key responsibilities of this role included:• Checking server logs each day• Visual and Audible checks on all server room equipment• Help maintain Active Directory• Help maintain and troubleshoot Citrix Presentation Server• Help maintain the Trivoli Backup system• Restore data from daily different VLANs• Help maintain and troubleshoot backups or archives when required• Help maintain Symantec Endpoint Protection• Moving switch ports to different VLANs• the Cisco PIX firewall• Help maintain and troubleshoot • Maintain users on the Blackberry Enterprise Server• Ironport Email Security Appliance• Provide 2nd level support to both Head Office staff and Childcare Centres

System Administration and Level 2 Helpdesk support for a large Australian Childcare provider.Key responsibilities of this role included:• Checking server logs each day• Visual and Audible checks on all server room equipment• Help maintain Active Directory• Help maintain and troubleshoot Citrix Presentation Server• Help maintain the Trivoli Backup system• Restore data from daily different VLANs• Help maintain and troubleshoot backups or archives when required• Help maintain Symantec Endpoint Protection• Moving switch ports to different VLANs• the Cisco PIX firewall• Help maintain and troubleshoot • Maintain users on the Blackberry Enterprise Server• Ironport Email Security Appliance• Provide 2nd level support to both Head Office staff and Childcare Centres

Level 1 Helpdesk support for a large Australian Childcare provider.Key responsibilities of this role included:• Provide IT phone support for the staff at the Childcare Centres and Administration Staff including both hardware and software troubleshooting• Training of new Helpdesk Staff• Basic Administration of the Domain including adding users