Nathan Goodwin Email & Phone Number

San Antonio, Texas, United States

Nathan boasts an impressive 12+ year tenure at Bridgehead IT. He leads a team of 5 who are the first point of contact for clients, ensuring their technology needs are efficiently routed and dispatched. His influence extends beyond the initial interaction, as he oversees not only Dispatch and Quality Assurance, but also the crucial areas of Business Analytics and Documentation. Nathan's expertise in Business Analytics and Process Improvement & Automation has been instrumental in positioning Bridgehead IT as a leader in these fields. His dedication to the industry is further evidenced by his role as a keynote speaker, having addressed the San Antonio Manufacturers Association in 2023 and leading a presentation on Business Analytics at the North San Antonio Chamber in 2024. Clearly, Nathan is a multi-faceted leader who not only manages a critical team but also drives innovation and industry recognition for Bridgehead IT.

San Antonio, Texas Area

Providing individualized and cost-effective IT solutions and services. Educating clients about industry standards, best practices and new technologiesBuilding lasting relationships with clients to help with future growthAddressing the individual needs of every client to provide customized IT solutionsMaintain knowledge of new developments in IT keep our clients at the forefront of technology

San Antonio, Texas Area

Responsible for project proposals, budgets and follow-through for assigned projects. Produced spreadsheets, graphs and charts for analysis and incorporation in various reports. Conducted statistical analyses to calculate trends and outcome probabilities. Conducted site investigations and interviews to obtain information about the presence of hazardous substances, staining, and soil contamination. Communicated effectively with subcontractors and clients including state and local government officials. Provided oversight and support for various project staff to ensure projects were completed on time and within budget. Research and wrote proposals for business opportunities for GSA contracts and others. Developed schedules with deliverables and payment amounts for all contracts assigned. Completed all projects on time under minimal supervision.Accomplishments:• Wrote and implemented the first Native American agricultural resource management plan.• All managed products completed on time and on or under budget.• Developed new reports and templates based on new legislation, regulation, and research.

Responsibilities included but not limited to: developing business plans based upon profit and loss statements to insure branch profitability. Training and developing new and existing employees in strong sales and customer service skills. Developing and maintaining corporate relationships with insurance companies, body-shops, car dealerships, and corporate client base. Insuring that branch met all expected growth, customer service, profit, and employee development goals.Held the position of branch corporate account manager, responsible for new corporate accounts and maintaining existing corporate accounts.Responsibilities and Accomplishments• Maintained focus on sales, and provided training as necessary to increase sales.• Sales MVP in July 2007 and January 2008.• Corporate account MVP in January 2009.• Increased the profitability of a branch by over 30% in six months.• Helped establish a branch setting that focused on improving customer service leading to a 22% increase in customer satisfaction in two months.• Managed high volumes of customers with responsibility for ensuring customer satisfaction, managing employee actions, and keeping cars in stock.• Negotiated prices with customers and corporate accounts.• Procured new corporate business, and maintained existing relationships with current corporate accounts.

Masters In Business Administration, Management And Finance

Bs, Chemistry