Director Lead, Digital Engineering Operations
Current
Jul 2024 - Present
AeroLeads people directory · profile
Nathan Gray Email & Phone Number
IT Operations Leader | Accelerating Speed-to-Market & Minimizing Risks in Software Delivery | Expert in Release & Change Management, Quality Assurance, and Technology Operations
at
Ally
1 work email found
@ally.com
3 phones found area 336 and 704
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
IT Operations Leader | Accelerating Speed-to-Market & Minimizing Risks in Software Delivery | Expert in Release & Change Management, Quality Assurance, and Technology Operations
Location
Charlotte, North Carolina, United States
Who is Nathan Gray? Overview
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Quick answer
Nathan Gray is listed as IT Operations Leader | Accelerating Speed-to-Market & Minimizing Risks in Software Delivery | Expert in Release & Change Management, Quality Assurance, and Technology Operations at Ally, based in Charlotte, North Carolina, United States. AeroLeads shows a work email signal at ally.com, phone signal with area code 336, 704, and a matched LinkedIn profile for Nathan Gray.
Nathan Gray previously worked as Director Lead, Digital Engineering Operations at Ally and Director of Digital Engineering Operations at Ally. Nathan Gray holds Bachelor Of Arts (B.A.), Economics from Wake Forest University.
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{first}.{last}@ally.com
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Profile bio
About Nathan Gray
IT Operations Leader with a passion for accelerating speed-to-market and minimizing risks in IT product and service lifecycles.With over a decade of expertise in IT Service Management, I specialize in streamlining and modernizing Release and Change Management, Quality Assurance, and Technology Operations.QUALIFICATIONS & CORE COMPETENCIES● Mastery of Release and Change Management● Strategic Project and Program Management● Expertise in Quality Engineering and Test Management● Leadership across critical operations and delivery functions● Comprehensive knowledge of the Systems Development Life Cycle (SDLC) for both Waterfall and Agile methodologies, including hands-on experience in Waterfall to Agile transformations● Polished presentation, writing, and meeting facilitation skills, with comfort communicating, influencing, and driving change across all levels of the organization● Ability to quickly learn new technologies and complex systems● Certifications: Certified ScrumMaster (CSM), IT Infrastructure Library (ITIL) v3 Foundation, ITIL Intermediate Release-Control-Validation (RCV)
Listed skills include Process Improvement, Leadership, Integration, Sdlc, and 27 others.
Current workplace
Nathan Gray's current company
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10 roles
Nathan Gray work experience
A career timeline built from the work history available for this profile.
Director Of Digital Engineering Operations
Manage a diverse set of functions with a team of 20+ FTEs and Contingent Workers; including Digital Release Management (Web, Mobile, and API), Contact Center Release Management (Salesforce, Genesys IVR, Web Messaging), Application Governance and Compliance, Environments Management, Digital Engineering Analytics, and Knowledge Management
Feb 2022 - Aug 2024
Director, Digital Technology Delivery
Manages the Digital Release Management and Digital Integration Engineering teams at Ally. High level responsibilities include modernizing and optimizing the way Digital application change (Web, Mobile, and API) is released at Ally, while maximizing availability in lower level environments to minimize developer and tester downtime.
Jun 2021 - Feb 2022
Technology Manager, Digital Release Management
Jun 2020 - Jun 2021
It Business Operations Manager (Release Management)
Apr 2019 - Jun 2020
Release Management Lead
Functional lead over the Release Management process (Release Governance, Change Management, and Deployment Management) within Technology Operations Performance and Data Management (TOPDM), which is part of Technology Operations (TCOO). Manages a small team of release, change, and deployment resources to plan, test, package, and deploy all metrics and.
Mar 2017 - Apr 2019
Release Manager, Enterprise Network Services (Ens)
- Awarded the Gold Coin Award for the Technology and Operations Group (TOG) in 2015 in recognition of exemplary performance*
- Manage the release of application upgrades, physical hardware changes, patches, and other network (voice and data) changes into a Unified Communications (UC) test environment and ensure production readiness of UC.
- Identify and mitigate any risks related to project demand, datacenter capacity, and on-time delivery of lab services
- Drive delivery of critical efforts that fall outside the scope of the project management office (PMO) such as security/vulnerability patches, production break-fix efforts, critical internal initiatives, and technology.
- Manage the lab relationship with our internal technology customers (call center, enterprise voice, enterprise messaging, video conferencing, network architecture, application teams, datacenter, PMO, finance, and.
- Analyze network design documents to determine datacenter requirements for infrastructure build and maintenance of the UC test environment (new routers, switches, servers, session border controllers (SBCs), storage area.
Dec 2014 - Mar 2017
Vice President, Sr Test Manager
- Led Release Management efforts for integrated QA testing in Consumer integrated and monthly releases
- Coordinated End-to-End Quality Assurance (QA) and User Acceptance Testing (UAT) testing requirements for Consumer Bank projects (Online Banking, Contact Center, Customer Information Systems, Deposits, Banking Center.
- Managed environment availability and readiness activities across the shared services organization for environments in multiple sites across the globe
- Partnered with business technology groups (BTGs) and technology teams to ensure testing goals are being met while adhering to risk and governance controls
- Mentor Support Test Managers by delegating work, helping to manage their workloads, handle escalations, give recommendations for performance reviews to team manager
- Delegate release responsibilities to Support Test Managers, Project Test Managers, and Technical Delivery Managers (TDMs)
Apr 2010 - Nov 2014
Test Support Analyst
Teksystems
- Provided cross-application coordination and planning functions at a release and initiative level
- Supported management processes for defect tracking, management reporting, and entry/exit checkpoints
- Built and maintained team internal website using Microsoft SharePoint
- Planned 2010 Enterprise Release Calendar using Microsoft Project
- Created and presented release and test training documents to associates using Microsoft PowerPoint
- Facilitated daily project meetings with 200+ participants using conference calls and Microsoft LiveMeeting
Jan 2009 - Apr 2010
Mortgage Loan Counselor
Wachovia Mortgage Corporation
- Continually exceeded monthly production expectations by focusing on providing outstanding customer service and establishing both internal and external relationships
- Averaged $31 Million in annual sales for 4 consecutive years
- Earned President’s Club Certification from LendingTree.com, reserved for select high-performing loan officers
- Assisted leadership by leading weekly production meetings using Microsoft PowerPoint and training new hires
- Participated in User Acceptance Testing (UAT) of mortgage application enhancements and defect fixes
Jul 2004 - Sep 2008
1 education record
Nathan Gray education
-
Wake Forest University
FAQ
Frequently asked questions about Nathan Gray
Quick answers generated from the profile data available on this page.
What company does Nathan Gray work for?
Nathan Gray works for Ally.
What is Nathan Gray's role at Ally?
Nathan Gray is listed as IT Operations Leader | Accelerating Speed-to-Market & Minimizing Risks in Software Delivery | Expert in Release & Change Management, Quality Assurance, and Technology Operations at Ally.
What is Nathan Gray's email address?
AeroLeads has found 1 work email signal at @ally.com for Nathan Gray at Ally.
What is Nathan Gray's phone number?
AeroLeads has found 3 phone signal(s) with area code 336, 704 for Nathan Gray at Ally.
Where is Nathan Gray based?
Nathan Gray is based in Charlotte, North Carolina, United States while working with Ally.
What companies has Nathan Gray worked for?
Nathan Gray has worked for Ally, Wells Fargo, Bank Of America, Teksystems, and Wachovia Mortgage Corporation.
How can I contact Nathan Gray?
You can use AeroLeads to view verified contact signals for Nathan Gray at Ally, including work email, phone, and LinkedIn data when available.
What schools did Nathan Gray attend?
Nathan Gray holds Bachelor Of Arts (B.A.), Economics from Wake Forest University.
What skills is Nathan Gray known for?
Nathan Gray is listed with skills including Process Improvement, Leadership, Integration, Sdlc, Business Analysis, User Acceptance Testing, Software Project Management, and Testing.
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