Manage a diverse set of functions with a team of 20+ FTEs and Contingent Workers; including Digital Release Management (Web, Mobile, and API), Contact Center Release Management (Salesforce, Genesys IVR, Web Messaging), Application Governance and Compliance, Environments Management, Digital Engineering Analytics, and Knowledge Management

Manages the Digital Release Management and Digital Integration Engineering teams at Ally. High level responsibilities include modernizing and optimizing the way Digital application change (Web, Mobile, and API) is released at Ally, while maximizing availability in lower level environments to minimize developer and tester downtime.

Functional lead over the Release Management process (Release Governance, Change Management, and Deployment Management) within Technology Operations Performance and Data Management (TOPDM), which is part of Technology Operations (TCOO). Manages a small team of release, change, and deployment resources to plan, test, package, and deploy all metrics and reporting products that go into the Production environment. Technologies managed include SQL, Tableau, SSRS, OUVVI, SSIS, and Sharepoint.

*Awarded the Gold Coin Award for the Technology and Operations Group (TOG) in 2015 in recognition of exemplary performance*•Manage the release of application upgrades, physical hardware changes, patches, and other network (voice and data) changes into a Unified Communications (UC) test environment and ensure production readiness of UC solutions•Identify and mitigate any risks related to project demand, datacenter capacity, and on-time delivery of lab services•Drive delivery of critical efforts that fall outside the scope of the project management office (PMO) such as security/vulnerability patches, production break-fix efforts, critical internal initiatives, and technology refresh projects•Manage the lab relationship with our internal technology customers (call center, enterprise voice, enterprise messaging, video conferencing, network architecture, application teams, datacenter, PMO, finance, and operations), and our vendors (Cisco, Sonus, HP, Dell)•Analyze network design documents to determine datacenter requirements for infrastructure build and maintenance of the UC test environment (new routers, switches, servers, session border controllers (SBCs), storage area network (SAN) hardware, F5 load balancers, firewalls, and more)•Work with finance managers and project managers to align project funding to justify hiring temporary resources•Work with datacenter, engineering, and project teams to ensure project demand can be met on time and on budget•Work closely with team lead to manage engineer workload and properly set project expectations according to resource availability•Create weekly status reporting to drive and improve delivery of services and highlight critical efforts for management awareness; create monthly executive status reporting to communicate team health, metrics, and escalation risks•Continually improve and streamline lab processes and services to better serve our customers, eliminate redundancies, and reduce effort

•Led Release Management efforts for integrated QA testing in Consumer integrated and monthly releases•Coordinated End-to-End Quality Assurance (QA) and User Acceptance Testing (UAT) testing requirements for Consumer Bank projects (Online Banking, Contact Center, Customer Information Systems, Deposits, Banking Center, etc)•Managed environment availability and readiness activities across the shared services organization for environments in multiple sites across the globe•Partnered with business technology groups (BTGs) and technology teams to ensure testing goals are being met while adhering to risk and governance controls•Mentor Support Test Managers by delegating work, helping to manage their workloads, handle escalations, give recommendations for performance reviews to team manager•Delegate release responsibilities to Support Test Managers, Project Test Managers, and Technical Delivery Managers (TDMs)•Facilitate Readiness Reviews (risk tollgates) for each Integrated project prior to the start of each test phase to ensure deliverables are being met and risks to the release are mitigated•Manage Waterfall and Agile projects together in an End to End test environment •Managed QA testing for 3 of the Top 5 most successful integrated releases ever recorded at Bank of America (in terms of lowest rate of reported Failed Customer Interactions (FCIs))•Managed QA testing for 2 of the largest technology releases ever at Bank of America (in terms of total development and testing hours)•Led the delivery of a total of 5.4 million hours of technological change (Improve & Control hours) over 334 total projects•Received multiple Gold and Silver Global Recognition Awards for strong leadership during releases•Spearheaded process improvements through automation in batch processing that saved the company $100,000 annually•Designed and developed Oracle BI dashboards to use for script and defect reporting to Technology Executive

•Provided cross-application coordination and planning functions at a release and initiative level•Supported management processes for defect tracking, management reporting, and entry/exit checkpoints•Built and maintained team internal website using Microsoft SharePoint•Planned 2010 Enterprise Release Calendar using Microsoft Project•Created and presented release and test training documents to associates using Microsoft PowerPoint•Facilitated daily project meetings with 200+ participants using conference calls and Microsoft LiveMeeting•Prepared and present weekly reporting statistics to Technology Executives•Managed daily testing schedule by monitoring progress of application interfaces•Managed project-level testing defects using HP Quality Center•Managed the Run Book during the GBS to Oracle Migration project in London (part of the Merrill Lynch transition), which involved coordinating all upstream and downstream jobs and processes for a high impact merger of BAC and ML General Ledgers

• Continually exceeded monthly production expectations by focusing on providing outstanding customer service and establishing both internal and external relationships• Averaged $31 Million in annual sales for 4 consecutive years• Earned President’s Club Certification from LendingTree.com, reserved for select high-performing loan officers• Assisted leadership by leading weekly production meetings using Microsoft PowerPoint and training new hires• Participated in User Acceptance Testing (UAT) of mortgage application enhancements and defect fixes