• Developed custom reports in IBM Cognos, Oracle SQL and Tableau. • Trained customers to develop custom reports in IBM Cognos. • Customer liaison for BI product development. • Created JIRAs for bugs and customer requested enhancements. • Analyzed data quality and QA tested new reports.

• Guided customers through the implementation of an enterprise CMMS SAAS suite. • Gathered requirements and drafted use cases to implement and test. • Configured custom CMMS application settings per requirements. • Trained customers to use and administrate CMMS application. • Helped bid new projects, estimating hours and tasks required.

• As a contractor for the US Dept. of Interior, served as the sole BA on a multi-million dollar modernization project to create a multi-region, multi-user Vaadin and GIS web application developed in a SCRUM development team. • Lead elaboration process: documenting existing process in a cross-functional flow chart, capturing requirements in use cases, tracking requirements across sprints and development modules in a requirements traceability matrix, maintained team Sharepoint document repository. • Re-engineered twenty-year-old manual process; reducing duration from weeks to days and reducing defects by performing immediate data validation of end-user data entry. • Developed end user randomized test data queries and 18 multi-regional, data transformation views to serve new data to downstream legacy systems. • Mentored team on SQL; taught SQL concepts like CTEs and debugged queries. • Assisted QA Engineer design test plans and guided end-user testers.

• Supported an international, remote team of internal auditors on the Global Business Process team conducting corporate compliance audits of worldwide branch offices. • Re-engineered audit process with new reports and a VB macro enabled Excel spreadsheet that reduced overall audit process from a month to less than two weeks. • Developed a wiki to maintain team process manuals. • Helped compile and track branch compliance scores. • Supported the Infrastructure and Technology department, pioneered the position and the Process Analytics team. Developed the process improvement methodology and applied methods, re-engineering processes across the department. • Captured complex business processes in process flows, developed process checklists, measured task durations and defects with stopwatches and reports. • Composed work scopes, project charters, executive summaries, Powerpoint presentations, concept illustrations, training materials and support documentation. • Served as the technical liaison for the Savvion Process Modeling application between the Global Business Process Team and the Progress Corporation for all technical issues, bug reports, feature requests, and server maintenance. • Participated in product evaluation war rooms, overseeing process implementation and measuring overall improvement introduced. • Trained in business intelligence report development with both Inetsoft and Tableau. • Supported projects for HA-DR implementation, One Version of the Truth data architecture, the implementation of Trunk Based development, EDI development modernization.