Nathan Gutmann Mssm Email & Phone Number

Halfmoon, New York, United States

• Conduct maintenance and management of facility fleets including training operators, maintaining regulatory documentation, procuring vendors, and managing service contracts
• Ensure a comprehensive understanding of vehicle and supply inventory aspects, including logistics, supply-chain management, and security
• Securing outgoing loads in a safe and appropriate stacking method during loading, unloading, and building onto semitrailer trucks and flatbeds
• Assist in developing and implementing continuous improvements for outbound transportation programs

Remote

• Managed invoicing/billing, inventory, and human resources activities (except payroll)
• Conducted recruiting/interviews, timecard approvals, and benefits agreements
• Directed staff of 100 employees and four managers, developed and implemented a training program for new employees, and filed insurance claims, workers' compensation claims, and accident reports
• Managed fleet inventory and contracts to meet scorecard requirements with Amazon and created processes to provide efficient and continuous improvements

Albany, New York Area

• Guide students through the application and admissions process.
• Assess skills, education and career goals in order to choose best college and education program.
• Answer incoming phone calls and respond to web inquires.
• Give tours to prospective students with high quality customer service.
• Increase social media presence by.5% with new Instagram page.

Albany, New York Area

• Complied with applicable state and federal laws regarding tournament regulations, including harassment and discrimination laws
• Directed reporting, implemented revenue ideas, marketing plans, and short- and long-term goals
• Developed a contact database for teams, coaches, and administrators

Albany, New York Area

• Performed ticket operations duties including building accounts, buying on seats, processing payments, ticket printing and mailings
• Partnered and collaborated between the organization and the Times Union Center Box Office
• Managed customer service, renewals, invoicing, outbound customer service calls, customer concerns and revenue collection
• Built accounts, bought seats, and processed payments for Albany Empire game days
• Assisted the Chief Ticket Officer with developing season membership pricing strategies and sent email blasts
• Maintained customer relationships, renewed season tickets, collected revenue and generated weekly revenue reports, call reports, budget reports, and commission reports

Lenox, MA

• Assisted the On Duty Manager in resolving guest complaints and maximizing occupancy rates
• Improved customer service with the latest technology, supervised, oriented, and coached staff
• Ensured room availability to maximize occupancy (OPERA Software)
• Identified opportunities to upgrade customer service with latest technology
• Ensured a high level of customer service was consistently maintained
• Supervised, oriented and coached staff to ensure the completion of required tasks

North Adams, Massachusetts

 Events Management  Room reservations (EMS Software)  Supervise information booth Advisor for Students Activities Council Prepare Budgets Coordinate/Plan campus events

North Adams, Massachusetts

 Event/Game Management Updated Title IX documents Scheduling

 Plan sporting events Managed 10-15 student employees Advertise / Market (50% increase in participants)

Master'S Degree, Business/Commerce, General, 3.9

Master's degree in Sports Management with a certificate in Athletic Administration.

Bachelor Of Business Administration (B.B.A.), Sports Management

Activities and Societies: Baseball and Golf team, Orientation Leader, Ski Club, IntramuralsEnrolled as a Business degree with a.