Drove business goal alignment across organization of over 1,000 people. Partnered with engineering & data science teams to scale BI systems and enable instant access to insights sourced from petabytes of data. Worked with engineering leadership team to eliminate barriers to customer-first product design. Ran growth hacking initiatives to demonstrate how experimenting with small, rapid changes based on real-time customer input can quickly add up to significant improvements in business performance.

Led a small team of 3 PMs and 12 engineers to coordinate performance and reliability efforts across our division, resulting in two sequential major product releases in which over 85% of surveyed customers indicated that our product felt notably faster and more reliable after upgrading.

Drove architectural decoupling efforts for core of Visual Studio, SQL Server, and System Center products to reduce minimum installation sizes by over 80%. Led efforts to improve extension reliability and enable x-copy deployment. Designed and deployed new product licensing experience enabling our first direct-to-consumer digital sales across 17 geographies.

Led teams of over 30 engineering, design, and documentation specialists towards the successful delivery of PerformancePoint Server 2007 BPM software suite (v1.0). Delivered feature specifications, managed project schedules, developed product training content, and built proof-of-concept solutions to help our sales teams land Fortune 500 contracts ahead of the official product launch. Architected system that replaced Microsoft’s existing world-wide budgeting system for software localization.

Developed tools that enabled off-site testing of Windows Pocket PC and Smartphone devices.

Built proxy server, developed prototype question answering system capable of adjusting itself to user feedback, and an experimental AI capable of learning how to automate website updates by observing how real webmasters responded to site change requests. See http://bit.ly/2d8AxF3 for details.