• Pre-opening Team for the first Ultra Luxury resort in Montana history • Supervising Front Desk, Concierges, PBX, & Reservation Team• Training all Team members & Managers in Opera/ Alice/Voice agent• Book reservations for the property & creates itineraries for guest• Answer phones for in house guest/ residents• Assist with booking reservations for restaurants on property• Creates a memorable and luxurious Forbes experience for the guest

• Pre-opening Team for the first Ultra Luxury resort in Montana history • Supervising Front Desk, Concierges, PBX, & Reservation Team• Training all Team members & Managers in Opera/ Alice/Voice agent• Book reservations for the property & creates itineraries for guest• Answer phones for in house guest/ residents• Assist with booking reservations for restaurants on property• Creates a memorable and luxurious Forbes experience for the guest

• Central Reservations for 15 Trump Tower properties (Nationally and International)• Assist with the training of new employees & maintaining Forbes standards• Answered all calls for Housekeeping, In-Room Dining, for Concierge, for Front Desk, for DJT (Restaurant), and PBX

• Supervising Warehouse Associates• Respond to and resolve warehouse associates’ issues in a timely manner and creatively solve problems. • Resolve potential difficulties in processing merchandise.

• Welcome, greet, interact, and assist guests in a professional manner.• Provide Forbes service within the property’s service standards & brand attributes.• Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.• Run reports for the entire hotel

Check in/out patients, answer and book appointments• Prep the room and patient to meet with the veterinarian• Collect MOP for visit

• Screening 911 and 311 calls• Refer citizens to different resources. Example: Specific department or detective• Provide a safe environment for our police officers when they arrive to a call• Provide the best customer service possible, when citizens call in on their worst days

• Supervising spa staff and acting as MOD• Welcome, greet, interact, and assist guests in a professional manner.• Provide excellent service within the property’s service standards and brand attributes.• Maintain the Forbes 5 Star Spa Training

• Supervising Staywell and Front Desk team• Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.• Assist with the training of new employees• Perform other job related duties as assigned.

• Pre-tested patient- Took vitals and tested patients eyes with machines• Prepped patient before seen by doctor

• Greeted and assisted guest with a smile while register & processing guest in their assigned rooms• Familiar with the system LMS• Up selling guest rooms and promoting hotel services

• Reviews medical records for completeness & assembles records into standard order• Collected demographics, insurance card, and picture id• Booked appointments and Answered phones

Processed medical bills