Nathan Hatley Email & Phone Number

Greater Boston

Arlington, Virginia, United States

• Provide direct reporting to executive staff covering department metrics and performance• Consult executive staff on best practices based off data• Create/Document department level processes• Manage recently implemented clients through department onboarding process to go-live date• Host weekly JIRA sprint & requirements gathering meetings with client and assigned project BA’s• SME for department staff• Manage/Fulfill Salesforce licensing requests per contract on demand• Manage/Coordinate software lifecycles deployment, code optimizations and support• Technical Account Manager maintaining software compliance with state and federal employee disabilityclaim/absence laws• Amazon, AFLAC, Lincoln Financial Group, Broadspire, Zurich North America, Matrix, Prudential,Symetra, Irish Life, Standard Insurance Inc., Full Scope, Voya

• Provided leadership to new team members during acquisition period and management transition• Extrapolated crucial data points utilized by stakeholders from JIRA and Confluence• Maintained 1-1 client relationships through weekly and monthly meetings• Spearheaded department wide transition from JIRA to Service NOW as our primary ticketing platform• Mentored 4 new team members over the course of 6 months totaling in 240+ training hours provided

Portland, Maine

* Manage response to and triage of customer production environment defects reported through the Customer Support Portal* Coordinate the activities of multiple ClaimVantage teams to resolve customer questions and software bugs within established timeframes* Support global sales and presales teams in various activities towards successful closure including supporting customer trial and demonstration environments* Support the Quality Assurance team by helping to track the rollout of patches to supported branches of the product* Communicate with internal and external stakeholders regarding the progress of bug-fixes throughout ClaimVantage’s agile SDLC (software development lifecycle) process* Present a professional and positive face to the customer as a representative of ClaimVantage* Stay abreast of emerging Salesforce technology and the ClaimVantage product roadmap* Leverage expertise in Salesforce’s and ClaimVantage’s solutions to support internal teams (Business Analysts, Product, Sales, QA) as necessary

Braintree, Ma

Ft. Eustis, Virginia

Langley Afb, Virginia

*Conducts comprehensive intake interviews/risk assessments; coordinates specialized treatment of mental health patients*Screens patients and identifies behaviors, gathers background provisional diagnoses and treatment information*Performs security clearance procedures for the Department of Defense*Receives patients, schedules initial/follow up appointments; prepares, maintains/disposes of treatment records*Administers psychological testing; conducts phone triage/crisis intervention; liaisons with community agencies*Teaches suicide prevention and work place violence course at the First Term Airmen Center; provided resources/coping skills and info to 800+ Air Force members*Teaches goal setting and behavior modification workshop at Health and Wellness Center; educating 1000+ Air Force members*Conducts outreach; provides administrative support to Ft. Eustis/Langley AFB Family Advocacy/Mental Health/Substance Abuse programs*Functioned as Security Forces augmentee safeguarding restricted areas; security detail for President Barak Obama 2011*Prevention Advocate; provided stress awareness info during annual health fairs for the past 5 years*Air Force trained fitness monitor and leader

Ramstein Afb, Germany

*Inventoried/Secured/Issued/Inspected flight qualified medical equipment valued at $1.5M+ for critical patient awaiting transit back to home country*Briefed mission staff daily on psych and critical patient that were in route*Deployed at AF's busiest CASF; transported 4,696 wounded troops in direct support of Operation Enduring Freedom*Attended/Stabilized all psych and critical patients in flight or ground transit to treatment facilities*Anti-hijacked/Palletized over 230K lbs of patient baggage, assuring total aircraft security and safety*Performed daily/monthly vehicle inspections; reported 13 deficiencies; safeguarded 24 vehicles/$2.3M fleet*Earned 36 credit hours of CEU's outside of career field in emergency health care procedures

Big Data And Business Analytics Major, Information Systems Minor, Information Technology, Graduate

Activities and Societies: Veterans Association

Education record

Education record