Systems administrator for SUNY Upstate Medical University Hospital.

Support business IT goals, including desktop support, business continuity, hosted services, and anything else connected to a computer.

IT Support: Manage desktop computers, servers, and machine tools in a mixed Windows/Linux environment.Software developer: Updating legacy ERP to run on modern hardware.Web development: Updating and maintaining online store and associated websites.Machine programming: ABB Robotic Welding Cell and Mitsubishi 2512 Laser Cutter.Project estimator: Preparing quotes for clients.Product development: Coordinate with customers to draft and modify designs to suit their needs.

Provided technical assistance to front-line support agents. This included creating and maintaining a knowledge base of links and guides. Created and maintained many guides, from simple text instructions to fully illustrated walkthroughs documenting complex procedures.Assisted in training new hires, from initial onboarding to ongoing assistance once they were on the production floor. Was frequently given the new hires that were considered to need the most assistance. Handled "escalated" and "supervisor" phone calls from customers. These calls typically required dealing with frustrated and irate customers while solving their issues in a quick and professional manner.

Provided front-line technical assistance to customers for computers, printers, and other supported devices.

Maintained a clean and safe working environment in the machine shop.Instructed students and faculty on proper. Assisted on projects such as sailplane wing-loading, inverter cart, and wind tunnel upgrades.tool use.