Nathan Higgins Email & Phone Number

Brighton & Hove, Sussex, GB

Accountable for leading the 15gifts Customer Success team to build strategic partnerships across our entire customer base, in order to drive increased revenue, deliver strategic innovation, and consistently provide value to our customers. I am a trusted advisor to our global customers, engaging and aligning with their strategic goals to ensure that they.

Brighton & Hove, Sussex, GB

Accountable for building strategic partnerships across 15gifts key revenue accounts in order to drive increased revenue, deliver strategic innovation, and consistently provide value to our partners. I am a trusted advisor to our global customers, engaging and aligning on their strategic goals to ensure that they are consistently getting the maximum.

Brighton & Hove, Sussex, GB

Accountable for building strategic partnerships across 15gifts key revenue accounts in order to drive increased revenue, deliver strategic innovation, and consistently provide value to our partners. I am a trusted advisor to our global clients, engaging and aligning on their strategic goals to ensure that they are consistently getting the maximum possible.

Brighton & Hove, Sussex, GB

Accountable for accelerating the growth and performance of 15gifts new and existing partners.The key stakeholder for all new 15gifts partnerships, I am responsible for making sure that we are delivering value from day one. I work hand in hand with our new partners throughout the build process, making sure that the solution we are delivering aligns to their.

Langley, Berkshire, GB

Responsible for researching, creating and delivering the global demand propositions for Hotel, Car and Digital Media as part of Travelport’s Hospitality P&L. The key objective of my role was to ensure that Travelport had a clear end to end value proposition which drove up transaction volume, increased revenue and improved customer satisfaction.I was.

Reading, England, GB

I was responsible for the end to end delivery of medium to long term sales initiatives across online & multi-channel. Additional responsibilities included business ownership of the £350,000,000+ online upgrade channel and management of a direct report who was responsible for the execution of our key marketing trading propositions (student, O2 open, like.

Reading, England, GB

I was responsible for delivering the online pay monthly sales targets which included: new acquisition volume & value, upgrade volume & value and insurance & accessory attachment rate. Key areas of responsibility included business ownership of the £350,000,000+ online upgrades channel where a +30% increase in volume and a +33% increase in value was.

Reading, England, GB

I was responsible for driving the digital self-service adoption strategy, which involved improving the usage of the My O2 and Help & Support channels. During this time I was able to deliver a +20% increase in digital self-service users, setting a new benchmark for performance. With the assistance of a third party supplier called Qelp I launched the first.

Yokohama-shi, Kanagawa, JP

I undertook a one year internship working as part of the Nissan GB after-sales department. Key responsibilities and deliverables included; the creation of a variety of reports used to track KPIs, development of an online knowledge base used by over 30+ contact centre staff, building of several databases to improve the efficiency of the wider team and save.

London, England, GB

During this role I was responsible for serving customers on a daily basis with queries ranging from postage to fishing licences. The role helped me to learn about various different cross selling techniques in order to get customers to take out additional products such as a credit cards or fixed line broadband. I was also responsible in making sure that the.

Bachelor'S Degree, Business & Management

Global Management Programme

Education record