Nathan Hinks Email & Phone Number

Remote

Support and services engineer specializing in voice recording across all major vendors, including Nice Engage, NTR, NTR-X, Verba VCF and Redbox. Deploying and supporting BSL Wordwatch platform for Enterprise customers including Bank Of New York Mellon and JP Morgan to include on prem and Azure hosted environments

Professional Services Engineer

Implementation and support of NIM 4.1 and NTR Voice Recording solutions.Lead Engineer for Citi Bank Enterprise and Trade Floor Solutions

Remote Based

Contract Voice Engineer role for Nice NIM 4.1 implementation

Uk

Technical project manager.Responsible for:Technical project management of NIM 4.1 voice recording implementationsImplementation of NIM 4.1 Voice recording solutionsLead Engineer for HP and Citi Bank implementations

Customer focused engineer responsible for supporting and installing voice recording hardware and software. Duties: Responsible for the maintenance of Witness\Verint voice recording equipment.Installation and configuration of TDM, passive and active VOIP solutionsProviding on site coverage for a customer base across the uk.Part of a 24x7 support team meeting and exceeding customer sla's.Help desk support ticket management.Support for client pc and server hardware,… Show more Customer focused engineer responsible for supporting and installing voice recording hardware and software. Duties: Responsible for the maintenance of Witness\Verint voice recording equipment.Installation and configuration of TDM, passive and active VOIP solutionsProviding on site coverage for a customer base across the uk.Part of a 24x7 support team meeting and exceeding customer sla's.Help desk support ticket management.Support for client pc and server hardware, cabling and peripherals, including HP Proliant DL380 and ML530 series servers.Installation, configuration and support of ILO, HBA, SCSI and RAID/controllersInstallation and configuration of SQL 2005.Lab based Configuration and testing of hardware and software.Installation and configuration of Windows NT4, Win200, 2003, server operating systems, SQL 2005, networking configuration, patching updates and remote connectivity.Implementing and supporting cat5, coax and analogue cabling, balun's and termination equipment.Developing training programmes and documentation for new recruits. Show less

Uk

Installation, configuration and sign off of Verint 7.71 and 7.8.3 Voice recording software.Post install test and support.Install and configuration of SQL 2005, Windows 2003.Installation, configuration and testing of AI Logix voice cards and Smart Start software.

Installation, configuration and sign off of Eyretel/Witness call recording platforms.Provide on site support to UK wide client base.Operate in a 24x7 support team.Provide training and support to new recruits.Assist with help desk and ticket management software.Maintain and manage extensive break fix boot stock.

• Installation, configuration and sign off of Eyretel/Witness call recording platforms.• Provide on site support to UK wide client base.• Operate in a 24x7 support team.• Provide training and support to new recruits.• Assist with help desk and ticket management software.• Maintain and manage extensive break fix boot stock.

Duties:Responsible for a team of 6 building, configuring and testing Eyeretel voice recorders.Component level trouble shooting of bespoke Eyeretel voice cards.Extensive work and travel throughout Australia and South East Asia

Duties:Component level trouble shooting of pcb's and alarms systems.

Apprentice engineer