Nathan Hock Email & Phone Number

Syracuse, New York Area

• Work with active clients to develop a deep understanding of their business needs and goals and develop technology strategies in response to these needs.
• Conduct regular business reviews with clients to communicate value of services provided and to move client towards technology stack compliance.
• Manage Managed IT services proposals, contracts and related projects.
• Articulate messages and speak towards technology in an understandable manner
• Interact and manage the expectations of clients and coworkers at the highest levels daily.
• Maintain in-depth knowledge of service offerings of the company

• Work with customers and sales reps to increase margins, while sizing solutions to meet the customer’s needs and exceed their expectations
• Provide pre-sale and post-sale support for Cisco, HP, Aruba, Ruckus and Meraki using the Autotask ticket system
• Leverage Cisco and HP experience to train the sales teams, and new hires
• Write technical blogs, and produce training videos, for customer facing CXtec marketing and Network World

Syracuse, New York Area

• Provide PC and Printer onsite hardware support/repair as dispatched by IKON home office and on contract to both Niagara Mohawk and Onondaga County Civic Center
• Achieved A+ certification while working in IKON’s in-house PC repair department