Nathan Hock Email & Phone Number

Syracuse, New York Area

• Work with active clients to develop a deep understanding of their business needs and goals and develop technology strategies in response to these needs.• Conduct regular business reviews with clients to communicate value of services provided and to move client towards technology stack compliance. • Manage Managed IT services proposals, contracts and related projects.• Articulate messages and speak towards technology in an understandable manner• Interact and manage the expectations of clients and coworkers at the highest levels daily.• Maintain in-depth knowledge of service offerings of the company• Coordinate and collaborate within a team environment• Lead discussions and have strong follow up skills• Ensure client satisfaction by resolving issues quickly and with accountability• Prepare account analysis and customized reports for leadership, management and client

• Work with customers and sales reps to increase margins, while sizing solutions to meet the customer’s needs and exceed their expectations• Provide pre-sale and post-sale support for Cisco, HP, Aruba, Ruckus and Meraki using the Autotask ticket system• Leverage Cisco and HP experience to train the sales teams, and new hires• Write technical blogs, and produce training videos, for customer facing CXtec marketing and Network World

Syracuse, New York Area

• Provide PC and Printer onsite hardware support/repair as dispatched by IKON home office and on contract to both Niagara Mohawk and Onondaga County Civic Center• Achieved A+ certification while working in IKON’s in-house PC repair department