Nathan Hoctor Email & Phone Number

London, Gb

London, Gb

London, Gb

London Area, United Kingdom

• Front desk management - greeting members and guests, setting up keycards and promoting a positive and Community feeling throughout the building.• Ensuring that the building is fully operational and processes are running efficiently• Liaising with the on-site maintenance and cleaning teams to ensure all support tickets are actioned and that the building is up to cleaning standards.• Handling member feedback/complaints via our feedback platform, email or face to face and providing immediate or interim resolutions.• Booking and hosting monthly events by approved vendors, including hosting activations at the front desk to encourage member engagement.• Account management - point of contact for private offices (1-9 people), quarterly check-ins, handling move-ins/move-outs, office resets, and vendor callouts.• Creating and maintaining an operations board for the team on site to have visibility on all operational issues building-wide and the status of resolution for each one.• Taking direction from the Community Lead and the Community Manager to support the Community Team as necessary.

County Dublin, Ireland

• Worked on multiple projects and successfully met the deadlines.• Composed both chamber music and film music.• Finalised and mastered film music through Logic Pro X and ensured the artist's requests were met.• Produced scores for performers by using Sibelius.• Editing and proofreading scores.• Uploading and managing media on multiple platforms (Squarespace, Instagram, SoundCloud, YouTube, Bandcamp).• Associate member of the Screen Composers Guild of Ireland.

Dublin, County Dublin, Ireland

• Greeting and helping customers with general inquiries (both in store and over the phone).• Ensuring the shop floor remains clean and presentable as per our visual merchandising standards.• Abiding by our daily and weekly targets and making sure that all our met (e.g. UPT, ATV, conversionrate, target amount).• Trained new staff.• Received employee of the month award after my second month in this post.

Ireland

• Answering calls and emails in English and French• Assist developers with the creation and maintenance of their developer account • Research issues trending amongst developer resources • Using root cause analysis to efficiently help the developer with their request/issue• Review content to ensure it is up to date and beneficial as a public resource for developers within the Apple Developer Program

Dublin, County Dublin, Ireland

• Part of rotation program.• Reviewing albums distributed by content providers and ensuring they abide by Apple Music Style Guidelines.• Reviewed on average 500-600 albums a month.• Reviewing and cleaning artist profile pages on Apple Music• Handling incoming emails from artists or providers.• Data input.

Toronto, Ontario, Canada

• Data entry• Provided claims assistance to customers in both French and English.• Maintained the 95-100% quality assessment goal and less than 2% abandonment rate set out by the claims department.• Handled an average of 300-400 calls per month.• Successfully finished certificate/policy training throughout the COVID-19 pandemic and took on further administrative duties (closing claims, reviewing credit card information per Payment Card Industry Data Security Standards)• Providing mailroom backup from previous position at company.

Toronto, Canada Area

• Delivering and sorting incoming mail/faxes.• Indexing documents for claims department.• Sorting between customer service correspondences/cancellations, traditional and credit claims.• Inputting total daily count on Excel sheets.• Analysing and logging mail/faxes for credit card information per Payment Card Industry Data Security Standards.

County Dublin, Ireland

• Greeting and seating customers, taking orders and responsible for the preparation of beverages.• Liaising between kitchen and floor staff, solving any problems a customer may have, and ensuring the restaurant runs at its best capacity.• Successfully maintained customer satisfaction as well as the overall functionality of the restaurant.• Trained new servers

Maynooth, Co. Kildare, Ireland

• Teaching guitar technique and music theory to adults and children of all ages, from beginners to advanced students.• Preparing students to partake in exams, Junior Certificate practicals, performances and competitions.• Lesson planning, procurement of materials and scores, liaising with parents and other staff members.• Taught a total of 12 students.

County Dublin, Ireland

• Greeting and seating customers, taking orders and prepping any drinks needed.• Liaising between kitchen and floor staff, solving any problems a customer may have, and ensuring the restaurant runs at its best capacity.• Responsible for the preparation of beverages and for customer service.

County Dublin, Ireland

• Worked in this position as part of the J1 USA Visa• Greeting and seating customers, taking orders and prepping any drinks needed.• Liaising between kitchen and floor staff, solving any problems a customer may have, and ensuring the restaurant runs at its best capacity.• Responsible for the preparation of beverages and for customer service.

Master Of Philosophy, Music Composition, 3.7 Gpa

Activities and Societies: Class Representative of the M.Phil. in Music Composition class; Member of the TCD French Society• Graduated.

Bachelor Of Music International, Composition And Musicology, 1St Class Honours

Activities and Societies: Classical VP for Maynooth University Music Society (2015-2016); Guitarist for Maynooth University Guitar.

Bmus International - (Non-Degree; Part Of Study Abroad Programme), Music And Film, 8.5 Gpa

Activities and Societies: Member of York University Music Society; Global Ambassador for Tornado House (Tatham Hall) (2016-2017;) Played.