• Review customer complaints and mechanic reports about vehicle condition• Inspect vehicle to determine extent of repairs and authorize second opinion if necessary• Advise customer of auction policy and facilitate the negotiation between the two parties• Monitor and maintain accurate files for each case and interact with Auction personnel regarding information of these vehicles• Act as a liaison with federal and state authorities on issues such as rollbacks and salvage… Show more • Review customer complaints and mechanic reports about vehicle condition• Inspect vehicle to determine extent of repairs and authorize second opinion if necessary• Advise customer of auction policy and facilitate the negotiation between the two parties• Monitor and maintain accurate files for each case and interact with Auction personnel regarding information of these vehicles• Act as a liaison with federal and state authorities on issues such as rollbacks and salvage units• Review trends and keep reports for the General Manager to review• Partner with various market level support teams to ensure effective and efficient operational processes that align with company objectives Show less

Manage the Maintenance Staff that maintains, repairs, and budgets the spending for all buildings and surrounding property Worked with Controller to reduce overall budget by identifying unnecessary spendingManage Safety department to ensure safe working conditions as outlined by OSHA Keep all shops within guidelines of the EPA and Missouri Department of Natural Resources Request, receive estimates, and oversee all new Capital Expenditures… Show more Manage the Maintenance Staff that maintains, repairs, and budgets the spending for all buildings and surrounding property Worked with Controller to reduce overall budget by identifying unnecessary spendingManage Safety department to ensure safe working conditions as outlined by OSHA Keep all shops within guidelines of the EPA and Missouri Department of Natural Resources Request, receive estimates, and oversee all new Capital Expenditures, improvements, and expansions to Auction.Managed the $2 million dollar re-paving project by working directly with the Engineer and Construction crew Show less

Managed the clerks and coordinators and controlled daily operations as stated by Manheim and General MotorsHandled all arbitration and customer complaintsBudgeted the department production and set goals for each individual Worked with staff and Representatives to achieve top five ranking out of all AuctionsManaged an account that received operational awards from General Motors four consecutive quarters and an overall operational award for 2008 Chosen to… Show more Managed the clerks and coordinators and controlled daily operations as stated by Manheim and General MotorsHandled all arbitration and customer complaintsBudgeted the department production and set goals for each individual Worked with staff and Representatives to achieve top five ranking out of all AuctionsManaged an account that received operational awards from General Motors four consecutive quarters and an overall operational award for 2008 Chosen to host the sale of General Motors 13th million vehicle at auction Show less