Nathan Howell Email and Phone Number

As a National Account Manager –I was responsible for devising, implementing and monitoring a sales and marketing plan to maximise Air France, KLM, Delta, Alitalia (AFKLDLAZ) and partners’ revenue and increase AFKLDLAZ market share in the UK for a portfolio of national business travel agency networks. I was required to give feedback on the overall performance of the market and of competitors to ensure all opportunities are utilised.I was responsible for management of two major TMCs at all aspects of Head Office level, and will work with other UK colleagues to drive performance through areas such as branch calling, marketing, agency support of corporate contracts and assistance in new business lead generation.I was also in charge of coordinating actions and communications with the Global Account Manager – Business (Head Office based), Corporate Account Managers (CAMs) and Account Managers to ensure a coordinated approach with their accounts.

My focus in this role is the provision of value to the client, For me, account management is only one part ofthe equation, I have a diverse client portfolio with Sporting Companies and Organisations as well as Corporates clients.

As a National Account Manager –I was responsible for devising, implementing and monitoring a sales and marketing plan to maximise Air France, KLM, Delta, Alitalia (AFKLDLAZ) and partners’ revenue and increase AFKLDLAZ market share in the UK for a portfolio of national business travel agency networks. I was required to give feedback on the overall performance of the market and of competitors to ensure all opportunities are utilised.I was responsible for management of two major TMCs at all aspects of Head Office level, and will work with other UK colleagues to drive performance through areas such as branch calling, marketing, agency support of corporate contracts and assistance in new business lead generation.I was also in charge of coordinating actions and communications with the Global Account Manager – Business (Head Office based), Corporate Account Managers (CAMs) and Account Managers to ensure a coordinated approach with their accounts.

Responsible for securing, managing and developing existing key accounts in maximising profit and growth, through development of new plans, initiatives, long term relationships and key business strategies. Analysing management data and identifying new opportunities. Conducting regular business and account reviews.

• Benchmarking, trending, data mining and data analytics – review client data for trends and areas important to client or industry changes – proactively communicate findings with account management team.• Manage and/or support various process improvement initiatives and other special projects designed to improve business effectiveness. Construct data analysis to support process reengineering efforts.• Gain understanding of the strategic vision, business and tactical plan and culture; supporting account management around the globe.• Analyze customer travel patterns and make recommendations to account management for cost savings and productivity enhancements• Provide consultative input and delivery of strategic business reviews which may include presentation and/or delivery as scheduled per account management and client needs• Assists account manager in developing, implementing and delivery of KPI’s and SLA’s as agreed in the sales process, while ensuring proper framework is in place to deliver future consistent data • Works with global implementation and account management teams to ensure accurate and timely set-up and implementation of global MI• Organizes, provides or participates in global account management training as needed or required• Gather and disseminate to GAM’s relevant market/country specific intelligence, ensuring best-in-class service delivery to BCD Travel clients resulting in process efficiencies and cost savings strategies within the internal organization