Nathan Hudson Email & Phone Number

Alexandria, Virginia, United States

Call Center: Connect (C3) Help Desk: Centers for Medicare & Medicaid Services (CMS).Oversee and provide program management for all aspects of the program. Serve as a single point of contact communicating directly with CMS COs, CORs, and GTLs.Successfully led the transition from predecessor program.Coordinated the establishment of Joint Operating.

Rockville, Maryland, United States

Call Center: Connect (C3) Help Desk: Centers for Medicare & Medicaid Services (CMS).Oversaw and provided program mgmt. for all aspects of the CMS C3 HD program. Communicated directly with CMS COs, CORs, and GTLs.Successfully led the transition from the VCS HD program to the new C3 HD program.Coordinated the establishment of and quarterly updates to Joint.

Rockville, Maryland, United States

Virtual Contact Center Strategy (VCS) Help Desk: CMSOversaw and provided program management for all aspects of the CMS VCS HD program. Served as a single point of contact for the VCS HD contract, communicating directly with CMS COs, CORs, and GTLs.Provided a 365/24/7 fully functional and staffed Technical Tier-2 Help Desk supporting the national call.

Rockville, Maryland, United States

Advanced Provider Screening (APS): CMSManaged a team of ten FTE personnel between the Operations, Helpdesk, and Training teams for the CMS APS project.Responsible for ensuring compliance with SLAs defined within the SOW, resolving issues, and taking corrective actions in a timely manner.Oversaw the subcontractor teams supporting the Infrastructure at our.

Rockville, Maryland, United States

APS Project: CMSOperations team lead who oversaw the daily loading processes related to provider data. Assisted other APS project teams with data gathering and release testing functions.Worked as a key team member in establishing the Operations team for the CMS project.Established Standard Operating Procedures (SOPs) for the operations team’s processes.

Rockville, MD

APS Project: CMSWorked as part of a help desk team supporting the internal and customer facing functions of the APS project.Worked to establish the help desk roles, responsibilities, and SOPs for the CMS project.Trained in the Remedy ticket management system.Generated XML based test data and test cases for new software releases.Assisted the requirements.

Central Maryland

Provided on-site and remote technical and installation customer support for the server, peripheral, and networking components provided by CompuGroup. Provided on-site and remote technical and installation customer support for the Electronic Health Records and Medical Practice Management software and hardware solutions to physicians, health centers, and.

Baltimore, Maryland Area

Provided on-site and remote technical and installation customer support for server, peripheral, and networking components. Hudson Computer Solutions is a computer software and hardware solutions provider specializing in the Job-Costing and Payroll aspects of the building service industry.Installed and configured Windows and Novell Netware based.

Columbia, Maryland

Provided on-site hardware and software customer support for small retail, medical, building service, and non-profit industries.Repaired, installed, and maintained Alpha Micro mainframe computers.Installed computer wiring, RJ-45 patch panels, and network hubs.Setup and repaired Hewlett Packard, Okidata, Texas Instruments, Genicom, and Printronix Laser and.