Nathan Hyde Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Experienced Banking technology specialist, with proven experience in delivering strategic initiatives that have resulted in sustained competitive advantage.Unique blend of Strategy, Program Delivery, Technology Operations & Sales and Service Leadership – over 15 years specifically in Retail Banking

Sydney, Australia

My role provides end to end IT Service Management, Planning and BU IT governance for some of the bank’s critical customer channels (Branch Applications & ATM's). I am accountable for the current and future health of the applications within the portfolio, ensuring they evolve to meet changing business needs. Part of our role is managing the lifecycle of the service, future roadmap, associated risk, small work requests and defect prioritisation.As the Portfolio Manager my task is to ensure application availability and responsiveness for the businesses as well as overseeing service management capability and growth within the team.

Sydney, Australia

My role provides end to end IT Service Management, Planning and BU IT governance for some of the bank’s critical customer channels (ATM/IDM's). I am accountable for the current and future health of the applications within the portfolio, ensuring they evolve to meet changing business needs. Part of our role is managing the lifecycle of the service, future roadmap, associated risk, small work requests and defect prioritisation.Core Deliverables• Reliability: Providing accurate systems management. Be there when the customer needs us most.• Agility: Providing 24 x 7 availability and support for our applications and Vendor Management• Culture: Increasing our commercial/business acumen through proactive customer engagement and through delivering a consistently high standard of customer experience• Efficiency: Maintaining an effective platform for constant process improvement through streamlining and standardisation to accommodate our customers’ evolving needs and environmentsAs the Service Manager my task is to ensure application availability and responsiveness for the businesses as well as overseeing delivery of small BAU enhancements and to also support & implementation of projects impacting our systems.

•Driving the strategy for the physical retail network by undertaking financial and performance analysis which is underpinned by robust, sound and flexible analytics.•Driving innovation and ensuring collaboration and transfer of knowledge. •Driving thought leadership as well as clearly articulating the strategy and vision and ensuring stakeholder buy-in on alignment initiatives.•Delivering analytics that are proactive and involve detailed root cause analysis as well as operating a scenario based modelling approach.

Ensuring our branches are the right size in convenient locations and provide the right services for our customers.• Create efficient branch layouts that have a sense of purpose for our customers and staff• Leverage technology for better, faster, service• Ensure the branch fit in the right marketMy role is to look at, analyse and develop emerging technology with our strategic partners for the retail network. These technology's will enhance the style and physical size of a branch to meet the changing needs of our customers.

Bcomagvfm, Agricultural Economics

Bachelor of Commerce Major in Valuation & Farm Management

Education record