Nathan Dew Email & Phone Number

Los Angeles, Ca, Us

Vancouver, Bc, Ca

Vancouver, Bc, Ca

- Key liaison between business and technical teams in development of the Store Reporting suite of report/dashboards, with over 90% adoption among almost 5,000 global end users (retail to senior leadership).- Maintenance and prioritisation of the Store Reporting project backlog and road-map.- Translation of business use cases to technical requirements, including report/dashboard design and wireframe creation.- Evaluation of consistency and importance of different business intelligence data against needs to determine optimal courses of action.- Coordination and completion of user acceptance testing.- Subject matter expert for incident escalation and post-release hypercare.- Definition of documentation templates and standards used across multiple projects.

Geelong, Australia, Au

- Collaboration with business stakeholders (including workshop facilitation) in the development and documentation of detailed business requirements.- Documentation of as-is and establishment of to-be business processes.- Project management across multiple concurrent initiatives.- Creation and delivery of training programs to implement and support process changes.- Creation and execution of software test plans.- Software release co-ordination and stakeholder communication, and post-release hypercare.- Tracking and management of software defects and fixes.- Execution of required system configurations to support software enhancements and new business ventures.- SME and support escalation point for retail and merchandising systems.

London, Gb

- Definition and documentation of the end-to-end cross-business operating model, including process modelling and policy/procedural definition, across a portfolio of remediation programmes.- Supporting the implementation of both tactical and strategic operating models.- Business analysis to support operating model development and implementation.- Analysis and resolution of operational issues resulting from the implementation of the operating model and operating model components.- Facilitating customer redress through liaison with various business areas.- Documentation, communication and execution of detailed process testing (including UAT and dress rehearsals).- Tracking, analysis and reporting of various key sets of data (both internally and externally).- Management of actions and RAID logs.

Melbourne, Victoria, Au

- Completing impact assessments and change management planning across business units impacted by payments and cash management product initiatives.- Design and completion of change management plans, change impact assessments, process maps, procedure guides, quick reference guides and supporting collateral, training documentation, and customer-facing documentation.- Working with business unit managers to identify and minimise resistance and increase ownership of proposed changes.- Obtaining business stakeholder sign-off for product initiatives.- Developing and delivering product training and information sessions. - Ensuring key stakeholders are kept up-to-date with necessary information through various channels of communication.- Reviewing and providing feedback on technical documentation, and participation in technical requirement definition.

Melbourne, Victoria, Au

- Managing a portfolio of clients through the entire process of implementing ANZ’s cash management platform (ANZ Transactive), from first contact and document preparation to user training.- Providing phone and on-site support to clients post-implementation.- Off-boarding customers from ANZ’s superseded cash management platform (ANZ OnLine), in order for it to be decommissioned.- Being a ‘product expert’ – To effectively and efficiently answer queries from internal and external stakeholders.

New York, Ny, Us

- Undertaking allocated payments for a large number (~300) of Australian and New Zealand superannuation and retirement funds.- Managing incoming cheques and electronic payments for these funds.- Daily reconciliation of accounts.- Investigation of any irregularities with both internal and external stakeholders.- Digital and physical archiving of all payment and receipt artefacts.

Pittsburgh, Pa, Us

- Implementing and managing ‘Daily Management’ activities for business and process analysis and improvement.- Issuing communications to a wide range of stakeholder teams on behalf of the direct team.- Completing wide-ranging project administrative and organisational tasks.- Overseeing TPM (Total Productive Maintenance) activities in several areas of the plant, which brought together a large group of people to completely overhaul the particular area.