Nathan Sands Email & Phone Number

Ocala, Florida, Us

Leadership & Strategic Development:Spearheaded the establishment and strategic development of Essex Mortgage's servicing division from inception, propelling it to become a top 30 GNMA mortgage servicer and sub-servicer.Cultivated a culture of excellence based on leadership, raving fans, transparency, and high performance, ensuring a dedicated and motivated team.Operational Leadership & Optimization:Responsible for managing all servicing functions for Essex Mortgage, including 1st and 2nd mortgage liens, lease product and contracts for deed.Directed day-to-day servicing operations, ensuring optimal efficiency, compliance, and customer satisfaction.Technology & Process Optimization:Optimized servicing technology and operations, driving significant improvements in profit margin, customer retention, and revenue growth.Implemented innovative technology solutions to streamline processes, reduce costs, and enhance service delivery.Customer Experience Focus & Retention:Established and maintained high standards of customer service, resulting in increased borrower satisfaction and loyalty.Developed and executed customer retention strategies, minimizing churn and enhancing borrower relationships.Performance & Growth:Achieved consistent growth in servicing portfolio, managing risk effectively while expanding service offerings.Identified and capitalized on new business opportunities, contributing to the overall financial success of the organization.Compliance & Risk Management:Ensured all servicing activities adhered to regulatory requirements and industry standards.Proactively managed risk and compliance, maintaining the highest standards of integrity and transparency.

Phoenix, Arizona, Us

● Drove the growth and success of mortgage servicing operations● Implemented innovative solutions for offshoring, workflow control, data analysis, cost savings, and automation● Led the recruitment and integration of key leaders, enhancing team strength● Engineered and optimized efficient processes, elevating overall operational effectiveness● Pioneered the creation and development of private label offerings

Coral Gables, Florida, Us

•Areas of Responsibility: Cashiering, Special Loans, Conversion Management/Loan Setup, Imaging/OCR, Escrow Analysis, Insurance, Tax, Mortgage Insurance, FDD, Deal & Invoice Reconciliation, First Year Experience, Data Integrity, Loan Verification, Payoffs, Process Integrity, Quality Assurance, and other functions. • Led the strategic overhaul of business processes, with a primary emphasis on CFPB and regulatory compliance. •Spearheaded initiatives in process improvement and automation, successfully implementing offshoring strategies. •Established systematic control oversight mechanisms, meticulously documented procedures, developed job aids, and conducted comprehensive training programs. •Implemented continuous improvement models to enhance operational efficiency and ensure sustained excellence in performance.

West Palm Beach, Florida, Us

Orchestrated transformative leadership in transfer management and first-year experience at Ocwen, contributing to the sustained growth in long-term servicing. As the leader of servicing transaction management, navigated the conversion of over 3 million households from acquisitions, including notable entities such as HomEq, Litton, Saxon, Homeward, Rescap, One West Bank's Indy Mac Mortgage Services, and portfolios from BOA, Chase, among others.In addition to overseeing modification doc intake, modification system changes, special loans, MERS, Federally Declared Disaster, ARM, SCRA, and FDIC liaison (with High Security Clearance), I led a team of up to 300 associates predominantly off-shore. Developed robust processes, teams, policies, procedures, workflows, and project plans. Ensured meticulous coordination of acquisitions and established rigorous due diligence and quality control methods to guarantee the accuracy of loan and default data in strict compliance with CFPB requirements. Notably, during my tenure, Ocwen achieved the status of the number one specialty servicer and the fourth-largest servicer in the nation, servicing over $545 billion in residential mortgages.

• Staffed and directed a team of 200+ employees within the following companies: NDS USA, LLC, Occupancy Guru, LLC, MGM Hotels, LLC, DMKK Restaurants, LLC, Kunal, LLC, Kunal II, LLC, Tiger of Marion, LLC, DannyG, LLC, and Danny G Hospitality, LLC• Vendor management & Acquisitions • Dubai, India and US operations

Ocala, Fl, Us

Ocala, Fl, Us

• Staffed, directed and developed a team of hundreds of associates in three (3) US Servicing Centers & India Operations• Led the growth and development of a 1,500 loan servicing operation into a top 15 Servicing Shop – Prime Loan Portfolio 500,000 borrowers - 80 Billion Portfolio• Post Closing Activities for $3 Billion in monthly closings• Top 10 Freddie Mac Servicer with continued Tier 1 Rating - Top 10 Ginnie Mae Servicer • Continued 100% Growth with well managed Service Levels of the 500,000 loan Servicing portfolio.• Oversaw the development of staff, systems, processes, and training to have a well respected S&P Rated Strong Shop. • JD Powers, Nationwide Privately Rated #2 in Customer Service - 3 years in a row• 15 plus $5 Billion Bulk Servicing Sales and Transfers• Areas of Responsibility included Customer Service including correspondence and call centers, Cashiering, Training, Procedures, Vendor Management, Record Retention, Government Insuring, Final Documents, Release, Escrow Analysis, Insurance, Tax, Mortgage Insurance, Data Integrity, Loan Setup, Investor Accounting and Services, Reporting, Analytics, Quality Assurance, and oversight of Collections, Loss Mitigation, Foreclosure and Bankruptcy• FICS System Administrator•President of CDF Tax, Flood & Insurance Services, LLC

• Directed 19 cost centers • Company Brand Manager • Responsible for the professional management of the Central Florida district to promote the increased profitability of the retail stores and restaurants within the district.• Opening of several new Facilities• Awarded “Manager of the Year"