A dedicated training professional with over 5 years of experience designing, facilitating and evaluating bespoke eLearning and traditional classroom based training for the world's leading online gaming company. Specialising in liaising with stakeholders and subject matter experts to identify training needs and create custom training solutions.Highly proficient with Articulate Storyline, Power Point, Camtasia, Snagit, and MS Word.
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Operations Training CoordinatorRational Group May 2011 - Sep 2016Sydney, AustraliaDesigning, facilitating and evaluating bespoke eLearning and traditional classroom based training.Liaising with key stake holders and subject mater experts to identify and create training solutions.Proficient using Articulate Storyline, Power Point, Camtasia, Snagit, and MS WordMonitoring, reporting and analysing training data. -
Customer Service Escalation PointRational Group Mar 2009 - May 2011Sydney, AustraliaAssist front line Customer Service Representatives with customer queries. Handle escalations and liaise other relevant departments in the day to day operations. Provide management with reports and updates on the the business and any potential issues.Provide internal customers with mentoring and training to enhance their abilities.
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Senior Customer Service & Poker SpecialistRational Group Apr 2007 - Mar 2009Sydney, AustraliaProvide customer support for PokerStars enquiries Provide specialised poker related support for PokerStars customersProvide guidance and assistance for all non-poker staffHandle complaints that question the integrity of PokerStarsInvestigate reports of possible collusion Facilitate live tournament deals with PokerStars players
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Gaming Customer Service OfficerCentrebet Oct 2006 - Apr 2007Sydney, AustraliaProvide general customer, poker and casino support to Centrebet customers via email and live chat.Design poker tournaments and promotionsMonitor and report on industry developmentsLiaise with third party sites to ensure business requirements are metProvide relevant departments with promotional and content changes
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Poker Tournament DirectorAustralian Poker League Sep 2005 - Oct 2006Sydney, AustraliaHosting live poker tournaments open to the general publicDelegating tasks to tournament staff Training new staff in poker fundamentals and rulesLiaising with venue management and staffCollating and updating player resultsFinal table tournament dealer -
Croupier/SupervisorRoyal Caribbean International May 2003 - Mar 2005Miami/Fort Lauderdale AreaTable games dealer and supervisor of Black Jack, Craps, Roulette, Caribbean Stud Poker, Let It Ride, Three Card PokerCasino and special promotions hostGames trainerAssistant emergency muster station leader -
Higher Duties CroupierThe Star Jul 1997 - Mar 2003Sydney, AustraliaTable games dealer and supervisor of Black Jack, Craps, Roulette, Caribbean Stud Poker, Pontoon, Baccarat, Sic Bo, Big Wheel, and Two UpHigh limit and private room croupierMonitoring and reporting on business activities on the gaming floorCommunity games trainer and mentor
Nathan Mark Skills
Frequently Asked Questions about Nathan Mark
What is Nathan Mark's role at the current company?
Nathan Mark's current role is Training & Development Specialist.
What skills is Nathan Mark known for?
Nathan Mark has skills like E Learning, Training, Customer Service, Articulate Storyline, Employee Training, Online Gaming, Gaming Industry, Casino Gaming, Customer Support.
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Nathan Mark
Clarkston, Mi -
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Nathan Mark
Chicago, Il1projectsyncere.org -
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