Nathan Kable Email & Phone Number

Newcastle, New South Wales, Australia

Newcastle, New South Wales, Australia

• Provide onsite and remote systems administration assistance for business applications and supporting infrastructure in an MSP capacity to a broad range of customers from SMBs to large government and education organizations.• Office365, Active Directory and Azure AD support, maintenance and administration.• Administration and security auditing of an AWS environment for a large education organization.• Train and mentor Systems Engineers on the use and administration of Office 365, AD and various business applications.• Change management, assisting in the risk assessment and prioritization of changes.• Troubleshooting and resolving problems.• Design, document and deliver projects effectively and on time.• Managing and maintaining a high level of stakeholder communication when engaged in projects and support tickets.TECHNICAL SKILLSSoftwareMicrosoft Office 365 Administration and Migration, Various Backup technologies, Sophos Anti-virus management.SystemsMicrosoft Server, Active Directory, Azure AD and Group Policy. Exchange 2013, Exchange Online, Microsoft Forefront Identity Manager, Group Policy, DNS, VMware Admin, Skype for Business, SharePoint Admin, AWS Admin, Mimecast email security, PowerShell scripting.SecurityMicrosoft Server hardening, Backup management, disaster recovery. Microsoft Server Maintenance, monitoring and patch management.

Newcastle, New South Wales, Australia

• Handling support tickets for multiple customers, following ITIL processes and SLAs.• Managing stakeholder expectations.• Monitor and manage a broad range of technologies and systems for multiple customers.• Liaising with 3rd party vendors for support and maintenance.