Nathan Karsten Email & Phone Number

Chicago, IL, US

Naperville, Illinois, United States

Marriott Oak Brook, Sheraton Lisle/Naperville & Four Points Westchester

• Accountable for managing all aspects of business development from the ground up for a newly clustered department. Team consists of Sales/Catering/Events that represents the Chicago Marriott Oak Brook, Sheraton Lisle &.
• Recruited entire sales/catering team, creating, and implementing procedures to ensure success in exceeding goals and forecasts.
• Redesigned all Marketing collateral to increase brand awareness and local reputation

Greater Chicago Area

• Hired to be a part of the transition team with First Hospitality Management Company. Hotel had been open for one year with minimal business on the books or a strategic marketing plan for future growth. Hired with.
• Fully authorized in Marriott’s CI/TY, CTAC & EPIC systems
• Increase RevPAR index by 60% in Q4 with both Occ and ADR growth YoY focus on Group and Business Travel
• Worked closely with PR and Corporate Marketing team to build brand awareness within all social media outlets

Oak Brook, Illinois

• Senior leadership, P&L management, and overall strategic steering accountability for facets of sales, marketing, and business development operations, with a core emphasis on increasing top-line revenue and bottom-line.
• Managed successful social media and marketing campaigns for both local and regional markets.
• Responsible to rebuild hotels' image within community and customer base, creating lasting customer relations.
• Successfully exceeded market share demands and budgets during a three year multi-million-dollar renovation offering ownership a 17% RevPAR return in 2019.

Chicago, IL

• Developed and implemented comprehensive training and development programs for multi-level learners with an emphasis on sales techniques/presentations. Partnered with Catering and CS managers to evaluate current and.
• Implemented consistent training and standards for group sales to increase mid-week revenues.

Lisle, Illinois, United States

• Accountable for managing all aspects of business development from the ground up as part of the take-over team when Aimbridge Hospitality purchased the Hyatt Lisle; planned and orchestrated all company operations.
• Restructured entire sales/catering team, creating, and implementing procedures to ensure success in exceeding goals and forecasts.
• Received highest EOS scores within Aimbridge for a new hotel within the company.
• Increased total revenue within rooms and catering.

Naperville, IL

• Responsible for a department top line budget in addition to directing a team of 11 managers. Oversaw weekly RevMAX meeting to ensure current strategy was accurately based on competition and markets.
• Worked within the community and other professional organizations to keep marketing costs down.
• Maximized mid-week business through innovative transient and group sales strategy.
• Handled the corporate market while managing the sales, catering, and reservation staff.

Palmer House Hilton

• Complex selling efforts in two downtown locations, Hilton Chicago and Palmer House Hilton for 250 + guestrooms on peak night
• Increased market share in mid-markets by 22% by working with national level business development teams and teaming up with Sr. Team on property.
• Handled Mid-West corporate market and the DC association market
• Developing relationships with national level accounts and world wide sales representatives; booked 15% repeat or multi year deals due to relationships.
• Grew corporate accounts by 18% within my zip code territory by visiting accounts face to face
• Received President’s Recognition 2004

Naperville, Illinois, United States

Bachelor Of Applied Science (B.A.Sc.), Hospitality

Associate Of Arts And Sciences (A.A.S.), Culinary Arts/Chef Training