Nathan Keyes Email & Phone Number

Dallas, TX, US

• Resolve daily issues by utilizing the ServiceNow ticketing system to document technical issues and maintain a ticket turnaround time of 10 business days or less
• Created a playbook for troubleshooting issues for various issues, and led training for multiple associates
• Consulted and collaborated with Level 2 & 3 technicians to partner on possible solutions for escalated issues

• Build a national network of employers, industry leaders, educators, government agencies, and community organizations to expand and diversify the cybersecurity workforce.
• Raise awareness of the need for diversity in cybersecurity
• Promote roles that increase participation among women, minorities, veterans, persons with disabilities, and other underrepresented groups.

United States

• Design, implement, and maintain cybersecurity systems and solutions to safeguard company assets.
• Conduct thorough security assessments, vulnerability testing, and risk analyses.
• Monitor network traffic for anomalies and implement preventive measures to enhance overall cybersecurity posture.
• Lead incident response efforts, ensuring timely and effective resolution of cybersecurity incidents.
• Staying abreast of the latest cybersecurity trends, threats, and technologies to continuously improve security measures.

United States

• Designed a cybersecurity protocol plan, improving client compliance with NIST regulations.
• Maintained web server integrity by regularly backing up over 33% of data, including log shipping, restores, and recovery models.
• Utilized Kaseya Cloud Suite for real-time detection, response, and strategic support documentation across server infrastructure.
• Monitored network infrastructure and traffic, including Cisco equipment, to provide on-site support and ensure security.

• Led cross-functional projects on warehousing, procurement, and growth, with a focus on process management.
• Analyzed end-user processes to identify opportunities and recommend tailored software solutions.
• Developed and refined client deliverables, including training plans, reports, and presentations, while providing financial and qualitative analysis.

United States

• Partnered with directors to develop and implement long-term strategic plans and assess performance on key initiatives.
• Configured hardware, devices, and software to create efficient employee workstations and ensure network connectivity.
• Resolved end-user support requests, completing up to various Jira tickets per shift, and providing technical guidance.
• Installed, modified, and repaired software and hardware, applying tailored security protocols for end-users.

• Utilized advanced automotive schematics to design and build a pioneering automobile capable of long-distance functionality via radio signals. This project showcased not only my technical proficiency but also a.
• Played a pivotal role in a dynamic team, contributing to the creation of an automobile body engineered to withstand real-world challenges. The collaborative effort resulted in a robust and durable design, a testament.

Greensboro/Winston-Salem, North Carolina Area

• Successfully led and motivated cross-functional teams to exceed sales targets and enhance customer satisfaction. Adept at cultivating a positive work culture that fosters employee engagement and encourages professional.
• Demonstrated proficiency in optimizing store operations for efficiency and profitability. Implemented strategic initiatives to streamline processes, reduce costs, and improve performance metrics.
• Known for my ability to analyze complex issues, make informed decisions, and implement effective solutions. Thrive in dynamic environments, adapting quickly to changing circumstances while focusing on achieving.

Master Of Technology - Mtech, Information Technology

Activities and Societies: Epsilon Pi Tau - STEM Honors SocietyStudying Computer Systems Technology with a focus in Information Technology

Bachelor'S Degree, Applied Enginnering Technology/Motorsports Technology

Activities and Societies: 252 Aggies President, SUAB Intern, Multicultural Student Ambassador, Kappa Alpha Psi

Data Processing

Learning about SQL,Data Base management, Data Analytics using Python