• Identified term goals for 4 teams and oversaw their completion and cross-functional integration • Developed partnerships with Conrad School of Business Entrepreneurship and St. Paul’s Greenhouse, raising $1500• Managed relationships by meeting and collaborating with external partners (Velocity, Conrad, St. Paul’s Greenhouse, & Renison College) to inform insights for stakeholder requirements and alignment towards club mission

• Redesigned product webpage, modernizing designs and optimizing time spent looking for key product information by 25%• Documented and led website redesign project from start to finish, starting with a requirements analysis and finishing with the final proposal pitch to complete project for developer implementation• Conducted user research by iteratively presenting mock-ups to physicians and colleagues, gathering data and feedback to enhance user experience through 8 iterations of A/B testing• Worked cross-functionally with communications, marketing, and development teams to perform a needs analysis, ensuring that all customer and internal needs were met with website

• Conducted a CRM data cleanse project to improve data quality, cutting data query time by 50%• Reimagined CRM data hierarchies to correctly map companies and their subsidiaries among 23,000 data entries• Identified 3 main data discrepancies using Excel VLOOKUP functions and pivot tables, providing executives with clear understanding of data issue

• Prioritized backlog of tickets using JIRA to track developer progress resulting in 20% more tickets completed per month• Highlighted and presented product weaknesses at daily Scrum, improving user experience by reducing the time required to navigate the website creator (main product) by 10%• Led onboarding for training new hires to navigate and test company product by second month of work