Responsible for providing staff leadership and support for up to 30+ employees each shiftProvide training and skill set development to drive operational excellence and the team’s professional growthCreate work schedules and ensure an adequate supply of coverage to meet peak periods and high business demandsHandle employee and customer complaints to provide appropriate action and maintain customer satisfactionAssist with daily business operations including cashier duties as well as opening and closing of store

Set up machines to cut, strip, and terminate wire to customer requirements with strict project deadlinesPerformed quality control on parts created by the machine prior to packaging and shipping to clientsConducted preventive maintenance on applicators and machines to maintain optimal system functionalityAdhered to the company’s standard operating procedures (SOPs) to accurately navigate machines and specificationsMachines used: Komax 333 Gamma, Artos CR-22.d

Supported various roles within the operations while providing exceptional levels of customer serviceHandled money during customer transactions as well as making deposits for the bankSupervised cashiers and baggers to provide in the moment feedback to support their knowledge and developmentTook customer complaints and created timely solutions to resolve issues and develop repeat business through satisfactionMaintained an eye for detail in processes to uncover areas of improvement to implement strategies to improve workflow