Nathan Kunishige Email & Phone Number

Chehalis, Wa, Us

Chehalis, Wa

I started off as a systems architect and administrator, and was promote to help desk manager in 2021.• Manage a team and lead all day-to-day activities of help desk; ensure that communications to key stakeholders are provided in a concise and timely manner.• Track and analyze trends in help desk requests and generate statistical reports; identify problems and implement solutions, identify, recommend, develop, and implement training programs.• Oversee development and dissemination of help sheets, usage guides, and FAQ lists for internal stakeholders.• Lead the development, implementation, and administration of help desk staff training procedures and policies.• Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.• Collaborate with IT Director and Chief Information Officer, advising on IS systems and services; provide leadership, direction, and guidance in systems development, technical strategies, and priorities; recommend methods and strategies to improve overall management, development, and deployment of computer/communications technology.• Manage and handle architectural design, development, and deployment of the enterprise's overall systems.• Provide leadership to the workgroup through knowledge in the area of specialization.• Design and implement in-house information systems and networked software architectures that support core County functions and assure their high availability.• Provide technical leadership across the County from strategic decision making down to the project planning level; execute projects, teammates, budgeting for project, ensuring completion within budgets and timelines.

• Monitored system implementation and pre-installation steps; maintained all system security to include adding, modifying, and deleting users; adjusting user privileges, configuring login parameters, and tailoring users' login scripts.• Led the proper configuration and implementation of CAD modules, code tables, workflow, and CAD mapping.• Monitored disk storage utilization, monitored memory utilization, planned for future hardware needs; configured ports, configured print spoolers, performed regular system backups.• Responded to 24-hour calls for assistance providing emergency technical support to return programs and systems to operational mode during off-duty hours.• Coordinated all user training, implemented ongoing training plan to train new employees and to refresh employees.• Provided first level support to assist in solving all problems reported to helpdesk. • Advised the 911/law enforcement on opportunities to utilize new modules within Spillman to increase staff efficiencies.• Worked closely with others within the IT Dept. to resolve performance issues, hardware problems, network related issues and schedule changes within the Spillman system.• Implemented advanced authentication; installed Crystal Reports; conducted backup verifications, practiced database testing/implementing from backup; performed server tuning. • Managed and maintained emergency communications and GIS/geobase software used to dispatch.

• Maintained full ownership of ticket through its lifecycle and incident management process, ensuring all elements of the process are implemented and operationally managed.• Provided first call resolution; provided reports including management summary, KPIs and detailed performance reports.

Senior Systems Engineer

• Managed and led various projects including a Jr. Systems Engineer related to installations, maintenance, upgrades, and repairs to customer equipment (i.e., HP Proliant Server, EMC Equipment (Shared Storage, NAS/SAN and Backup Appliances), desktops, Cisco equipment, VMware vSphere, vCenter, Nimble storage).• Developed recommendations/solutions for infrastructure design or redesign of virtual environments based upon customer goals and challenges.• Designed and architected implementation, upgrading, and support of Virtualized Environment Solutions, Backup/Recovery solutions and Shared Storage Solutions.• Used the following tools: DNS, DHCP, Active Directory, application management, installation of Exchange/Outlook and SQL, LAN/WAN, Windows Server 2000/2003/2008/2012, Windows 7, Microsoft Office Suite, TCP/IP.

Honolulu, Hi

• Led and managed onsite installations, maintenance, and repairs on HP customer equipment (HP Proliant Server, SAN, NAS, notebooks, desktops, Cisco equipment, Dell equipment and printing products).• Maintained composure and professionalism when working with clients including Kaiser, Bank of America, Queens Medical Center, Longs Drugs/CVS, all branches of government including Senate offices, etc.*ADDITIONAL EXPERIENCE includes 6 years as an Enterprise Technology Solutions Engineer III, Hewlett-Packard.*