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Nathan Landrum Email & Phone Number

Director, Global Support at Onit
Location: Fountainville, Pennsylvania, United States 11 work roles 1 school
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Current company
Onit
Role
Director, Global Support
Location
Fountainville, Pennsylvania, United States
Company size
487 employees

Who is Nathan Landrum? Overview

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Quick answer

Nathan Landrum is listed as Director, Global Support at Onit, a company with 487 employees, based in Fountainville, Pennsylvania, United States. AeroLeads shows a matched LinkedIn profile for Nathan Landrum.

Nathan Landrum previously worked as Director, North America Customer Support at Ipipeline and Director Of Support at Leasequery. Nathan Landrum holds Business Administration And Management, General from Athens Technical College.

Company email context

Email format at Onit

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Onit

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Profile bio

About Nathan Landrum

As the Director of Support at LeaseQuery, a leading lease accounting software provider, I lead a team of over 30 customer support specialists who deliver exceptional service to over 10,000 users across various industries. I have over 10 years of experience in customer support, with a focus on leadership, team management, strategic thinking, and problem solving.I am passionate about creating a customer-centric culture and implementing innovative support solutions that meet the evolving needs of our clients and our organization. I use metrics and KPIs to monitor and improve the quality, efficiency, and effectiveness of our support processes and outcomes. I also partner with other departments and stakeholders to ensure alignment and collaboration on customer feedback, product development, and business goals. I hold multiple certifications from LinkedIn in listening skills, business etiquette, and working with upset customers, which demonstrate my commitment to customer service excellence and continuous learning.Accomplishments:Successfully increased operational efficiency by transforming a helpdesk to a Single Point of Contact Service Center. Benefits included: Increased First Contact Resolution by 10% Year to Date, Reduced escalations by 60% Year to date, Increased First Level Resolution by 15% Year to date, Increase CSAT score by 10% Year to Date, Reduced Mean Time to Repair by 10% Year to Date, and increased agent training hours from 40 hrs. To 160hrs. Per year.

Current workplace

Nathan Landrum's current company

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Onit
Onit
Director, Global Support
Fountainville, PA, US
Website
onit.com
Employees
487
AeroLeads page
Company profile
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11 roles

Nathan Landrum work experience

A career timeline built from the work history available for this profile.

Director, Global Support

Onit

Fountainville, PA, US

Director, North America Customer Support

Ipipeline

Exton, PA, US

Director Of Support

Leasequery

Atlanta, Georgia, US

Oct 2021 - Jan 2024

Support Manager

Leasequery

Atlanta, Georgia, US

Jan 2020 - Oct 2021

Technical Support Manager

Membersuite, Inc.

Atlanta, Georgia, US

May 2018 - Oct 2018

Technical Support Manager

Careerbuilder

Chicago, Illinois, US

  • Summary: Lead a team of 10+ Tier 2 support reps. This team works to support internal and external clients as Subject Matter Experts on all of our core product offerings, providing advanced troubleshooting and issue.
  • Manage the day-to-day operations of an 11+ person Support Team consisting of L2 agents supporting client technical issues
  • Ensure departmental services levels and KPI’s are met consistently
  • Provide and improve metrics, reporting and goal setting tools to analyze and motivate staff
  • Utilize performance management tools for all coaching, mentoring and developing of employees and teams to help drive employee retention and career pathing
  • Collaborate and build relationships with cross departmental teams to ensure continued product and process improvements
Apr 2015 - May 2018

Client Support Manager

Careerbuilder

Chicago, Illinois, US

  • Summary: Led a team of 12 specialists performing post-sales support for our internal sales teams. This team worked with both internal and external clients to perform issue resolution, and improve ROI and retention.
  • Supervised day-to-day operations of 12+ members of client support team
  • Partnered with internal teams to provide customer feedback for product enhancements
  • Managed the recruiting, interviewing and on-boarding of new hires
  • Managed vendor relationships for contractors and interns
  • Created and document standard operating procedures
Oct 2014 - Mar 2015

Customer Service Manager

Careerbuilder

Chicago, Illinois, US

  • Summary: Led a team of 10+ reps to perform front line help desk support for clients. This team provided internal and external issue resolution as well as inbound sales.
  • Monitored and measured the daily activities of a team of 20 frontline reps
  • Ensured customer service level agreements were met as defined by standard operating procedures
  • Defined and reported departmental metrics
  • Developed internal partnerships with account managers and sales reps
Apr 2014 - Oct 2014

Customer Service Team Lead

Careerbuilder

Chicago, Illinois, US

  • Summary: Assist leadership in day-to-day management of a team of specialists dedicated to varying business units.
  • Created all process documentation and operational efficiencies
  • Managed and created scheduling for the customer service team and reported adherences to the management team
  • Coached and developed 20+ team members on processes adherence and meeting KPIs
Aug 2013 - Apr 2014

Client Support Specialist

Careerbuilder

Chicago, Illinois, US

  • Provided training & product support to employers
  • Organized strategic planning with sales reps to maintain positive relationships with clients
  • Analyzed product usage to identify training needs and potential up-sell opportunities
  • Managed and maintained all incoming support requests for a mid-market book of business
Apr 2013 - Aug 2013

Retail Store Manager

Oakley

Foothill Ranch, CA, US

  • Summary: Lead a store of 15+ sales associates to increase our sales output by double digit comps year over year as well as manage the overall profit/loss margins of the store.
  • Increased sales growth by double-digit comps all locations
  • Created succession planning; coached and developed three assistant managers into store managers
  • Mentored other store managers to strengthen their visual merchandising abilities
  • Managed recruiting and staffing for home store as well as new store openings within the district
Oct 2006 - Apr 2013
Team & coworkers

Colleagues at Onit

Other employees you can reach at onit.com. View company contacts for 487 employees →

GD Gianni Dixon Gianni Dixon Colleague at Onit Fort Worth, Texas, United States, United States View → NW Nick Whitehouse Nick Whitehouse Colleague at Onit Auckland, Auckland, New Zealand, New Zealand View → PD Pranjal Dhokrat Pranjal Dhokrat Colleague at Onit Pune, Maharashtra, India, India View → MD Mayuri Damedhar Mayuri Damedhar Colleague at Onit Pune, Maharashtra, India, India View → EC Ethan Corpus Ethan Corpus Colleague at Onit Austin, Texas, United States, United States View → RP Rob Pasinski Rob Pasinski Colleague at Onit Orland Park, Illinois, United States, United States View → AH Alex Heath Alex Heath Colleague at Onit Houston, Texas, United States, United States View → DL Donna Leonessa Donna Leonessa Colleague at Onit Coventry, Connecticut, United States, United States View → FC Fiona C. Fiona C. Colleague at Onit Atlanta, Georgia, United States, United States View → LG Leonor Garza Leonor Garza Colleague at Onit Clute, Texas, United States, United States View →
1 education record

Nathan Landrum education

  • Athens Technical College
    Athens Technical College
    General
FAQ

Frequently asked questions about Nathan Landrum

Quick answers generated from the profile data available on this page.

What company does Nathan Landrum work for?

Nathan Landrum works for Onit.

What is Nathan Landrum's role at Onit?

Nathan Landrum is listed as Director, Global Support at Onit.

Where is Nathan Landrum based?

Nathan Landrum is based in Fountainville, Pennsylvania, United States while working with Onit.

What companies has Nathan Landrum worked for?

Nathan Landrum has worked for Onit, Ipipeline, Leasequery, Membersuite, Inc., and Careerbuilder.

Who are Nathan Landrum's colleagues at Onit?

Nathan Landrum's colleagues at Onit include Gianni Dixon, Nick Whitehouse, Pranjal Dhokrat, Mayuri Damedhar, and Ethan Corpus.

How can I contact Nathan Landrum?

You can use AeroLeads to view verified contact signals for Nathan Landrum at Onit, including work email, phone, and LinkedIn data when available.

What schools did Nathan Landrum attend?

Nathan Landrum holds Business Administration And Management, General from Athens Technical College.

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