10-week hybrid internship through NC-PaCE programPerformed vulnerability assessments on internal and external assetsRepaired and mitigated discovered vulnerabilitiesImplemented 2FA organization-wide, along with employee documentation and guides on setup and useCreated Group Policy to conform Windows servers and users to NIST standardsReprogrammed and replaced network hardware, such as switches and access points Worked closely with lead systems administrator and IT program director

Collaborated with team to raise customer service scores by 200% in 2022Used interpersonal skills and efficiency to provide fast friendly serviceProcessed over 200 credit card and cash transactions each dayUsed personal time to improve in the company, resulting in Coffee Master certification