* Increased entertainment profit margins 20% by implementing new streams of revenue for special events
* Conduct successful promotional campaigns using pictorial, digital and verbal marketing strategies for the hotel and partnered sponsorships
* Manage social media accounts to boost entertainment sales and expand clientele loyalty
* Set the tone for guests upon check in with an enthusiastic greeting and guided assistance to their reserved seating
* Customize set up, execution of food and beverage service, and breakdown for corporate and private banquet managed events
* Expert in personalized table bottle and meal service utilizing up-sell techniques with trained knowledge of specialized beverage and cuisine offerings

* Oversee private valet services for corporate and residential events* Manage onsite team and timecard reporting for payroll accuracy* Conduct safety training and determine most efficient staging for vehicles at each location* Responsible for transactional accounts receivable and reporting revenue to management* Proficient in manual and electronic inventory of customers and their assets to ensure accurate performance

* Plan and execute weddings, engagement parties, bridal showers and baby showers* Apprenticed with Lisa Vorce Co. for a custom wedding of 300 guests and a $700,000 budget* Design, print and assemble invitations, correspondence and stationary* Utilize cosmetology skills to provide professional makeup and hair styling* Blueprint layouts/floor plans, decoration and floral arrangements* Negotiate rates and prepare formal contracts for venue spaces and vendors* Create and hand assemble table decorations and event props, alters, stages and drapery* Hire and supervise labor crews for venue set up and break down* Choreograph and direct ceremonies and receptions; consult on music, menu selections and attire for honored guests

* Earned company recognition for highest sales and most online reviews within the first three months of employment* Visited local businesses and held custom events to establish professional relationships and promote business* Conducted more than 500 face to face and virtual tours of community and followed up with written and verbal account of visit* Provided daily, weekly and monthly detailed reports of personal performance for each piece of traffic and the financial results to property owners* Composed legal documentation for new and renewing resident leases with sensitive security information* Created and distributed marketing materials to boost property traffic through social media platforms and realtor partnerships* Recorded weekly competitor performance statistics to leverage patron interest and sales* Planned and managed residential events to enhance community morale and engagement

* Completed over 10,000 hours in domestic and international flights providing superior customer service while adhering to federal safety and health/sanitary regulations* Made decisions with little or no supervision, or in the face of unforeseen events, stress, emergency, or crisis* Operated mechanical and onboard safety equipment on Boeing 737 aircraft; CPR/AED/First Aid Certified* Gregarious on-the-job approach resulting in an average of 12 customer and/or peer commendations per year

* Utilized hotel services to personalize client experience resulting in 25% increase of year-over-year (YOY) customer satisfaction scores* Coordinated private and corporate event table sales, budgets, menus, layout, decor, promotional materials, set up/breakdown* Created/managed RSVP list, wrote correspondence and invitations* Planned and executed corporate award ceremony 15% under the $150,000 budget for 800 guests* Conducted tours and consultations to prospects; maintained client records and ensured discretion with high profile individuals