Nathan Lau Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Melbourne, Victoria, Australia

- Assisted in creating and executing content strategies across multiple social media platforms, increasing overall engagement by 45% over a 6-month period- Conducted keyword research and implemented SEO best practices in social media and website content, driving a 72% increase in organic traffic- Led the social media strategy for the Mid-Autumn Festival campaign, achieving a 40% increase in impression rate and a 15% growth in follower base over 3 months- Implemented email marketing campaigns that resulted in a 20% higher engagement rate and a 10% conversion rate for local business partnerships- Utilized CRM system to track and mange customer leads and marketing campaigns- Monitored and analyzed performance metrics using Google Analytics and social media insights, optimizing content to drive a 15% increase in community engagement

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

- Constructed heightened observational skills, analyzing and anticipating needs to enhance service strategies- Gained proficiency in prioritizing tasks and thriving in high-pressure environments. - Controlled time-sensitive situations by strategically sustaining composure, contributing to exceptional service during peak periods

Melbourne, Victoria, Australia

- Managed customer services in Marvel Stadium, MCG and Flemington Racecourse- Handled inquiries, resolved issues, and delivered accurate information, building strong client relationships and contributing to a positive brand image- Partnered seamlessly with cross-functional teams and management to sustain service excellence and meet organizational goals- Demonstrated astute financial acumen, ensuring cash register balancing & reconciliation- Meticulously attended to dining area details, impeccable supplies & elegant presentation.

Melbourne, Victoria, Australia

- Utilize effective sales strategies to achieve target goals- Capitalize on potential customer opportunities through stall pitching, email marketing and cold calling- Build strong client relationships through exceptional customer service and conducting consultancy chats- Act as a liaison for the client and AIESEC representatives to ensure seamless experience for our client

Melbourne, Victoria, Australia

- Empowered mentees' learning and development by sharing valuable resources, opportunities, and engaging activities, fostering a nurturing and growth-oriented environment- Cultivated an atmosphere of trust and respect with mentees, upholding professionalism and safeguarding confidentiality, establishing enduring and supportive relationships- Promote communication among mentees and encouraging the exchange of ideas and experiences

Melbourne, Victoria, Australia

- Collaborated with Publicity Director to create engaging content for MASCA’s social media platforms using Canva and Adobe Illustrator- Created promotional content utilizing graphic motion and video editing through Adobe After Effects and CapCut- Coordinated and effectively execute marketing campaigns- Crafted structured event proposal and delivering a persuasive presentation to MASCA directors

Melbourne, Victoria, Australia

- Collaborated closely with the Marketing Director to develop and execute successful marketing campaigns for MoMU's events- Played an integral role in conducting market research and creating engaging social mediacaptions and promotional content helping to increase event attendance. - Co-created impactful and concise copy for MoMU, including crafting newsletter content and developing attention-grabbing Instagram captions.- Managed multiple projects simultaneously, meeting tight deadlines without compromising on quality

Melbourne, Victoria, Australia

Bachelor Of Commerce - Bcom, Finance And Marketing

Gce 'A' Levels, Chemistry, Physics, Mathematics, Chemisty - A*, Physics - A, Mathematics - A

- Awarded the ‘Certificate of Excellence’ for outstanding achievement