Calvary Care is a Not-for-profit health care organisation with over 12,000 staff and volunteers, 15 Public and Private Hospitals, 17 Retirement and Aged Care Facilities and a national network of Community Care Centres. Our mission is to provide quality, compassionate health care to the most vulnerable, including those reaching the end of their life.I am working with Calvary Care to streamline their payroll processes, create greater efficiency surrounding HR, Payroll and Roster principles, review, updated and maintain over 1000 pay-rules to ensure that our dedicated health care professionals are paid accurately and on time. • Working with services in review and implementing new processes and configure applications to suit the needs of the various Calvary business streams and sites.• A point of contact for over 800 end users to correctly process 12,000 employees payroll. • Ensuring that our Systems meet “Best Practice” Standards.• Analyse hospital business process requirements against application functionality.• Identify and understand new application functionalities via new release notes and modules and ensure all end users are trained. • Document and provide training, end user manuals, cheat sheets on “People Systems” applications and additional functionalities.• Provide Super User (Train the Trainer) training. • Ensure that training programs are tailored to meet the needs of the site and the attendees. • Maintain Kronos on the relevant servers• Participate in regular data audits and people systems business process reviews to ensure best practice processes are being followed.• Involvement in projects to ensure new acquisitions are moved to Calvary’s systems without any impact on new employees• Provide support to facilities that come on board with full implementation of various core people systems applications. • Participate in Change Control process – technical and end user documentation for people systems changes.

Presence of IT is Australia’s leading consultancy in the world’s foremost HR/Payroll and Workforce Management solutions. I am currently a member of their WFM Support team dedicated to providing ongoing, post deployment support of the Kronos Work Force Management application. As a Kronos trained System Administrator, i am able to efficiently and accurately support our clients with a wide arrange of enhancement requests, configuration resolution, system analysis and provide guidance for payroll processing. My aim is to ensure that Presence of IT's support team is a highly respected and sought after solution for our clients WFM application requirements. I am a dedicated, hardworking and confident individual with high attention to detail, advanced problem solving skills and the ability to “think outside the square”.

As a member of the Kronos project team, I was responsible for the development and implementation of the new Electronic Time and Attendance system. I was heavily involved in all aspect of the project from pay-rule development, building profiles, creating genies, parallel testing, to training and supporting all of our managers. I completed all training manuals, cheat sheets and ran the support help-desk. The successful completion of the Kronos roll-out occurred in July 2014 to all permanent Toll Priority employees and 240 supervisors and managers . Selected Accomplishments: Successful roll-out of Kronos to 2500 employees and 240 Managers  Development of reports allowing greater tracking of employee cost.  Wrote course guides and training brochures that enhanced the managers understanding of Kronos ensuring less mistakes to staff pay.  Successfully implemented disaster recovery process to ensure minimal disruption caused due to system crash.  Migrated temporary labour from a “bundy card” style to Electronic Time and Attendance. Streamlined payroll processing across all states of Australia and centralizing payroll in Sydney.  Toll Priority award for successful completion of the Kronos Center of Excellence.

In my role as a customer service supervisor, I was responsible for the ongoing training and development of my team of Customer Service Representative, a 2nd point escalation for customers and sales managers. I was placed in charge of the HP help-desk for a major client and was responsible for the customer service set-up of an online portal allowing greater access and control over booking requests, enquires processing and customer interfacing. During my time in the contact center, I developed a great understanding of how to communicate with a wide group of people, review a varied array of information and provide ongoing training and development.