• Provided audit compliance proof documents for sections of PCI DSS• Configured and tuned NIDS, netflow, and SIEM platforms• Created custom correlations and alerts based on security focused use cases• Maintained documented process documents and use cases• Participated in large impact and daily incident response triage• Developed internal processes around wireless audits, ticketing, and metrics• Posted company-wide communication blogs for cyber security awareness and trending security topics• Worked with system owners to provide vulnerability assessments and risk ratings for business platforms• Upgraded and patched various team owned platforms• Trained new employees on IDS, SIEM, and netflow collector platform usage• Generated and shared security focused metrics• Hunted for malware and other internal threats by use of logging analytics

• Provided IT assistance over the phone, in person, and remotely• Assisted in transition during acquisition of Q Services to Windstream• Maintained inventory stock and records• Documented training materials for legacy systems• Tested, developed and implemented software conversion workarounds

• Offered support for applications and hardware• Closed help issues through the Service Desk ticketing system• Collaborated with networking and server admins to solve issues

• Discovered consumer’s needs, found solutions, delivered quality service• Connected with clients to continue building a business relationship• Learned new technologies/concepts on a daily basis